@@ -12,6 +12,19 @@ title="Cloud/Software Engineer Intern" languages="Kubernetes, GoLang, Jenkins" d
user-reported issues with CI/CD pipelines and Kubernetes
environments, resulting in a **40% faster average response
time**.
- **Authored clear, user-friendly documentation** that
translated complex technical processes into
step-by-step guides, **accelerating onboarding by
50%** and enabling non-technical stakeholders to
self-serve.
- **Demonstrated leadership and collaboration** by actively
contributing to **Agile ** sprint planning in a 12-member team,
driving improvement in sprint velocity through
optimized task delegation and idea generation.
- **Collaborated with QA and DevOps teams** to document
root causes of startup failures in legacy systems,
implementing dynamic probes that **cut production
launch issues by 50%**.
- **Diagnosed and resolved 80% of configuration
errors** in Kubernetes deployments by automating data
fetching and validation, **reducing system downtime
@@ -25,47 +38,20 @@ title="Cloud/Software Engineer Intern" languages="Kubernetes, GoLang, Jenkins" d
through dynamic probe defaults and created knowledge
base articles enabling Tier 1 support to resolve most
probe issues independently.
- **Authored clear, user-friendly documentation** that
translated complex technical processes into
step-by-step guides, **accelerating onboarding by
50%** and enabling non-technical stakeholders to
self-serve.
- **Collaborated with QA and DevOps teams** to document
root causes of startup failures in legacy systems ,
implementing dynamic probes that **cut produc tion
launch issues by 50%**.
{{% /resume/section %}}<!--- }}} -->
{{% resume/section skills %}}<!--- {{{ -->
- **Data Entry**: 120 WPM, Microsoft 365 (Office/Excel)
- **Customer Support**: Tier 1/2 Troubleshooting, Cross-team Collaboration
Communication, Documenta tion
- **Programming**: Python, Go, JavaScript, TypeScript, AWS, PostgreSQL, Linux, React, Django
{{% /resume/section %}}<!--- }}} -->
{{% resume/section "Web Dev Projects" %}}<!--- {{{ -->
<!--- AWS {{{ -->
{{% resume/project name="AWS Server"
url="https://kevin-mok.com/server/" languages="AWS, Kubernetes, Docker, Terraform" date="May 2024" show="true" %}}
- **Deployed and maintained multiple web applications**
using **Docker Compose ** on **AWS EC2 Debian/Linux servers ** ,
ensuring consistent environments for applications handling
**over 2,000+ monthly requests ** .
- **Built a uptime monitoring system** by writing a
JavaScript script and setting up a systemd
service/timer to check and display page uptime,
**ensuring near real-time monitoring and reducing downtime
time by 95%**.
- **Automated AWS infrastructure provisioning** by writing
**Terraform ** files to deploy AWS EC2 instances and Docker
containers, **accelerating deployment times by 80% ** and
providing an easily reproducible infrastructure setup.
- **Improved web application accessibility** by
configuring **AWS Route 53 ** ’ **NGINX ** to route
subdomains to individual web apps, **enabling seamless
navigation between apps**.
{{% /resume/project %}}
<!--- AWS }}} -->
<!--- Rarity Surf {{{ -->
{{% resume/project name="Rarity Surf"
@@ -77,37 +63,59 @@ date="March 2025" show="true" %}}
integration issues in real-time.
- **Developed a full-stack web application with PostgreSQL database** to analyze NFT rarity rankings, increasing market research efficiency by 80%.
- **Translated user requests into technical features**, implementing real-time PostgreSQL-powered filters that improved usability for non-technical traders.
- **Debugged and optimized API performance** under
load, reducing latency by 50% and enabling **3,000+
concurrent users** to filter NFT data
seamlessly, addressing real-time customer usability
issues.
{{% /resume/project %}}
<!--- Rarity Surf }}} -->
{{% /resume/section %}}<!--- }}} -->
<!--- {{{ Astronofty -->
{{% resume/section skills %}}<!--- {{{ -->
{{% resume/project name="Astronofty"
url="https://github.com/Kevin-Mok/astronofty" languages="JavaScript, React, Solidity" date="Jan 2023"
show="true" %}}
- **IT Support Skills**: Tier 1/2 Troubleshooting, Incident
Response, Jira, Microsoft 365, VPN, Log Analysis, Knowledge Base Writing, Root Cause
Investigation
- **Customer Support**: Cross-team Collaboration,
C ommunication, User Training, Documentation
- **Programming Languages**: Python, Go, JavaScript,
TypeScript
- **Web Development**: AWS, PostgreSQL, Linux, React, Django
- **Developed technical solutions in high-pressure
environments**, earning 2nd place at UofTHacks X for a
decentralized NFT marketplace app.
- **Handled real-time user testing feedback**, adapting
c omponents on the fly to resolve blocking issues during
demo.
{{% /resume/project %}}
<!--- }}} Astronofty -->
<!--- {{{ Kanban -->
{{% resume/project name="Kanban Calendar"
url="https://github.com/Kevin-Mok/astronofty"
languages="TypeScript, JavaScript, React, Next.js" date="Feb 2025"
show="true" %}}
- **Resolved UI bugs and cross-device compatibility
issues**, contributing documentation for consistent
reproduction and team-wide fixes.
- **Built and maintained a [responsive calendar interface ](https://kanban-calendar-lake.vercel.app/ )**,
enhancing productivity for users managing personal and
professional tasks.
{{% /resume/project %}}
<!--- }}} Kanban -->
{{% /resume/section %}}<!--- }}} -->
{{% resume/section education %}}<!--- {{{ -->
{{% resume/education name="University of Toronto (St. George)"
title="Computer Science Specialist — 3.84 GPA (CS). Graduated with High Distinction." date="2019 — 2024" %}}
- **Relevant Coursework**: Computer Networking, Databases, Operating Systems
{{% /resume/section %}}<!--- }}} -->
{{% resume/section "Referral" %}}<!--- {{{ -->
{{% resume/references %}}
{{% /resume/section %}}<!--- }}} -->
