@ -12,6 +12,19 @@ title="Cloud/Software Engineer Intern" languages="Kubernetes, GoLang, Jenkins" d
user-reported issues with CI/CD pipelines and Kubernetes
environments, resulting in a **40% faster average response
time**.
- **Authored clear, user-friendly documentation** that
translated complex technical processes into
step-by-step guides, **accelerating onboarding by
50%** and enabling non-technical stakeholders to
self-serve.
- **Demonstrated leadership and collaboration** by actively
contributing to **Agile** sprint planning in a 12-member team,
driving improvement in sprint velocity through
optimized task delegation and idea generation.
- **Collaborated with QA and DevOps teams** to document
root causes of startup failures in legacy systems,
implementing dynamic probes that **cut production
launch issues by 50%**.
- **Diagnosed and resolved 80% of configuration
errors** in Kubernetes deployments by automating data
fetching and validation, **reducing system downtime
@ -25,15 +38,15 @@ title="Cloud/Software Engineer Intern" languages="Kubernetes, GoLang, Jenkins" d
through dynamic probe defaults and created knowledge
base articles enabling Tier 1 support to resolve most
probe issues independently.
- **Authored clear, user-friendly documentation** that
translated complex technical processes into
step-by-step guides, **accelerating onboarding by
50%** and enabling non-technical stakeholders to
self-serve.
- **Collaborated with QA and DevOps teams** to document
root causes of startup failures in legacy systems ,
implementing dynamic probes that **cut production
launch issues by 50%**.
{{% /resume/section %}}<!-- - }}} -->
{{% resume/section skills %}}<!-- - {{{ -->
- **Data Entry** : 120 WPM, Microsoft 365 (Office/Excel)
- **Customer Support** : Tier 1/2 Troubleshooting, Cross-team Collaboration ,
Communication, Documentation
- **Programming** : Python, Go, JavaScript, TypeScript, AWS, PostgreSQL, Linux, React, Django
{{% /resume/section %}}<!-- - }}} -->
@ -50,11 +63,6 @@ date="March 2025" show="true" %}}
integration issues in real-time.
- **Developed a full-stack web application with PostgreSQL database** to analyze NFT rarity rankings, increasing market research efficiency by 80%.
- **Translated user requests into technical features** , implementing real-time PostgreSQL-powered filters that improved usability for non-technical traders.
- **Debugged and optimized API performance** under
load, reducing latency by 50% and enabling **3,000+
concurrent users** to filter NFT data
seamlessly, addressing real-time customer usability
issues.
{{% /resume/project %}}
@ -97,25 +105,17 @@ show="true" %}}
{{% /resume/section %}}<!-- - }}} -->
{{% resume/section skills %}}<!-- - {{{ -->
- **IT Support Skills** : Tier 1/2 Troubleshooting, Incident
Response, Jira, Microsoft 365, VPN, Log Analysis, Knowledge Base Writing, Root Cause
Investigation
- **Customer Support** : Cross-team Collaboration,
Communication, User Training, Documentation
- **Programming Languages** : Python, Go, JavaScript,
TypeScript
- **Web Development** : PostgreSQL, Linux, React, Django
{{% /resume/section %}}<!-- - }}} -->
{{% resume/section education %}}<!-- - {{{ -->
{{% resume/education name="University of Toronto (St. George)"
title="Computer Science Specialist — 3.84 GPA (CS). Graduated with High Distinction." date="2019 — 2024" %}}
- **Relevant Coursework** : Computer Networking, Databases, Operating Systems
{{% /resume/section %}}<!-- - }}} -->
{{% resume/section "Referral" %}}<!-- - {{{ -->
{{% resume/references %}}
{{% /resume/section %}}<!-- - }}} -->
