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1 Commits
resume-cal
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resume-web
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33c57c3201
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.gitignore
vendored
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.gitignore
vendored
@@ -4,7 +4,7 @@ resources/_gen/
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themes/base16*
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themes/base16*
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*.pdf
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*.pdf
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*p*.md
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*t.md
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commit-msg.txt
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commit-msg.txt
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.hugo_build.lock
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.hugo_build.lock
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@@ -104,7 +104,7 @@ body {
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background-color: $background-color;
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background-color: $background-color;
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color: $color;
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color: $color;
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// line-height: 1.5;
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// line-height: 1.5;
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line-height: 1.59;
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line-height: 1.57;
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// font-size: 100%;
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// font-size: 100%;
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// font-size: 15px;
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// font-size: 15px;
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font-size: 17px;
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font-size: 17px;
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@@ -3,60 +3,120 @@ title: "Resume"
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date: 2019-02-11T07:50:51-05:00
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date: 2019-02-11T07:50:51-05:00
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draft: false
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draft: false
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---
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---
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{{% resume/section "Web Dev Projects" %}}<!--- {{{ -->
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{{% resume/section "Summary" %}}
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<!--- Rarity Surf {{{ -->
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Customer-focused Technical Support professional (Tier 1/2) with strong de-escalation and clear communication skills, and a track record of faster first response, fewer escalations, and tighter SLAs. Comfortable handling high-throughput ticket queues, documenting fixes into KBs, and translating technical issues into plain language for non-technical users.
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{{% /resume/section %}}
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{{% resume/section "Work Experience" %}}
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{{% resume/work-experience name="Red Hat"
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title="Technical Support Engineer Intern (Tier 1/2)"
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languages="Ticketing/Triage, Knowledge Base Writing, De-escalation"
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date="May 2023 — Aug 2024" %}}
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- Delivered **Tier 1/2 frontline support** for CI/CD & Kubernetes in a ticket queue; improved **first-response time by 40%** through better triage/routing.
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- Performed **incident troubleshooting and root-cause analysis**; automated data capture/validation that resolved **80% of config errors** and **reduced downtime by 40%**.
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- Wrote **step-by-step knowledge-base articles** and troubleshooting flows that enabled Tier 1 to solve common probe issues, **cutting escalations by 30%**.
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- Built a deployment **runbook** that standardized fixes and **reduced repeat contacts/tickets by 66%**; **shortened resolution from 45 → 15 minutes**.
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- Kept users informed with **concise status updates**, set expectations, and **de-escalated frustrated stakeholders** by focusing on next steps and time to resolution.
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- Documented fixes into **KBs/runbooks** for reuse.
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{{% /resume/work-experience %}}
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{{% resume/section "Web Dev & Support Projects" %}}
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{{% resume/project name="Rarity Surf"
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{{% resume/project name="Rarity Surf"
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languages="User Support, Bug Reproduction"
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languages="TypeScript, JavaScript, Node.js, React"
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date="Mar 2025" show="true" %}}
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date="March 2025" show="true" %}}
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- Provided **real-time user support** for a live analytics app (triage → reprogram → fix → follow-up) across UI filtering and API errors.
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- **Translated user requests into fixes/features**, improving usability for non-technical traders; **reduced perceived latency by 50%** under load with targeted optimizations.
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- **Developed a full-stack web application
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(TypeScript/JavaScript)** to generate
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rarity rankings for NFT's, integrating with **leading
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marketplace's API** to enable users to quickly identify
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rare NFT's and check their listing status, **improving
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market research efficiency by 80%**.
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- **Built a scalable [Node.js backend](https://github.com/Rarity-Surf/ME-sniper-backend)** with REST API
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endpoints to return NFTs based on customizable filters
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such as max rank, price, and rarest traits. **Optimized
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performance** to handle **3,000+ concurrent requests** by
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implementing efficient data fetching and caching
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mechanisms using **PostgreSQL** , ensuring low-latency
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access to NFT data.
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- **Built a dynamic [React frontend](https://github.com/Rarity-Surf/ME-sniper-frontend) (TypeScript/JavaScript)** to load and display NFTs in real-time with user-defined filters. Styled
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using a mobile-responsive library, **reducing load times by 50%**.
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- **Developed a [Discord bot](https://github.com/Rarity-Surf/ME-sniper-discord-bot) (TypeScript/JavaScript/Node.js)** to notify users of profitable
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resale opportunities by leveraging historical sales data
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to assess deal quality. This feature **increased user
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engagement by 80%** and provided a seamless way for users
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to stay updated on market opportunities.
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{{% /resume/project %}}
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{{% /resume/project %}}
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<!--- Rarity Surf }}} -->
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<!--- {{{ Kanban -->
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{{% resume/project name="Kanban Calendar"
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{{% resume/project name="Kanban Calendar"
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languages="Bug Reproduction, Troubleshooting Guide"
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url="https://github.com/Kevin-Mok/astronofty"
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date="Feb 2025" show="true" %}}
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languages="TypeScript, JavaScript, React, Next.js" date="Mar 2024"
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- **Reproduced and resolved UI bugs** across devices; documented steps and **added a troubleshooting guide** for consistent fixes.
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show="true" %}}
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- Built and maintained a **mobile-responsive calendar interface** that improved day-to-day task clarity for end users.
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- **Developed a [responsive calendar Kanban
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board](https://kanban-calendar-lake.vercel.app/)
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using Next.js, TypeScript, and Tailwind CSS**,
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featuring draggable events, smooth card-to-detail
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transitions week/day views optimized for both desktop
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and mobile.
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- **Engineered intuitive navigation and cross-device
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interactivity**, implementing swipe gestures,
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infinite horizontal scrolling (mobile), and arrow
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controls (desktop) while resolving challenges like
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drag-and-drop consistency and responsive layout
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transitions.
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{{% /resume/project %}}
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{{% /resume/project %}}
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<!--- }}} Kanban -->
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<!--- Astronofty {{{ -->
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{{% resume/project name="Astronofty"
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{{% resume/project name="Astronofty"
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languages="Live Demo Support, Stakeholder Updates"
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url="https://github.com/Kevin-Mok/astronofty"
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date="Jan 2023" show="true" %}}
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languages="JavaScript, React, Solidity" date="Jan 2023"
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- Supported a **live demo under time pressure**; handled rapid feedback and kept stakeholders aligned with “what’s fixed/next/ETA.”
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show="true" %}}
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- **Secured [2nd place](https://devpost.com/software/astronofty) overall out of 150+ teams** at UofTHacks
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X, a 36-hour hackathon, for developing a blockchain-based
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NFT marketplace app.
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- **Built and optimized React (JavaScript) [components](https://github.com/Kevin-Mok/astronofty/tree/main/src/components)** to synchronously
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upload images and metadata to IPFS, **enhancing user engagement by 80%** during the demo.
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{{% /resume/project %}}
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{{% /resume/project %}}
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{{% /resume/section %}}
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<!--- Astronofty }}} -->
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{{% resume/section "Skills" %}}
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{{% resume/section "Work Experience" %}}<!--- {{{ -->
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**Call Centre & Customer Support:** Active Listening, De-escalation, Clear Communication, Ticket Triage, Documentation/KB Writing, Jira
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**Technical Support:** Tier 1/2 Troubleshooting, Incident Response, Microsoft 365, Log Analysis, Root-Cause Investigation
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{{% resume/work-experience name="Red Hat"
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**Languages:** English, Cantonese
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title="Cloud/Software Engineer Intern" languages="Kubernetes, GoLang, Jenkins" date="May 2022 — Aug 2023" %}}
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{{% /resume/section %}}
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- **Eliminated 80% of manual configuration errors** by enabling
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the Kubernetes operator to automatically fetch data from
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deployed services and update configurations, **deprecating
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legacy startup scripts and reducing overall startup time
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by 40%** (**Kubernetes/GoLang** used for this and three below).
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- **Reduced deployment time by 66%** by implementing a
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[solution](https://github.com/apache/incubator-kie-kogito-operator/commit/175a6356c5474f2360ccb8ae835e0b9b2d653cf1) for deploying locally-compiled binaries onto
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Kubernetes/OpenShift via command-line, **cutting average
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deployment times from 45 minutes to 15 minutes**.
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- **Improved application stability** by introducing startup
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probes for legacy applications with longer boot times,
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**resulting in a 50% reduction in startup-related failures
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and downtime during production launches**.
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- **Improved system reliability** by refactoring probes to dynamically assign default values based on YAML files, **increasing probe accuracy by 30%** and preventing misconfigurations.
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- **Increased CI pipeline efficiency** by rewriting the
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**Jenkins (Groovy)** [nightly pipeline](https://github.com/apache/incubator-kie-kogito-pipelines/commit/4c83f1aecdea2c1ba2796b79839a90d4083dce88) to run in a GitHub PR
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environment, allowing for automated testing of all
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team-submitted PRs prior to merging, **reducing manual
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intervention by 60%**.
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{{% /resume/section %}}<!--- }}} -->
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{{% /resume/section %}}<!--- }}} -->
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{{% resume/section skills %}}<!--- {{{ -->
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**TypeScript**, **JavaScript**, **React**, **Node.js**, **Python**, **Django**, PostgreSQL, MongoDB, Bash, **Git**, **Linux**, **Command Line**, Go(Lang), AWS, Kubernetes, Terraform, Docker (Compose), Jenkins, Groovy, Solidity, C
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{{% /resume/section %}}<!--- }}} -->
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{{% resume/section education %}}<!--- {{{ -->
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{{% resume/section "Education" %}}
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{{% resume/education name="University of Toronto (St. George)"
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{{% resume/education name="University of Toronto (St. George)"
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title="Computer Science Specialist — 3.84 GPA, High Distinction." date="2020 — 2025" %}}
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title="Computer Science Specialist — 3.84 GPA (CS). Graduated with High Distinction." date="2019 — 2024" %}}
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{{% /resume/education %}}
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{{% resume/section "Referral" %}}
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{{% /resume/section %}}<!--- }}} -->
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{{% resume/references %}}
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{{% /resume/section %}}
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<!-- vim: fdm=marker -->
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@@ -24,7 +24,6 @@
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<link rel="stylesheet" type="text/css"
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<link rel="stylesheet" type="text/css"
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href="https://cdn.jsdelivr.net/gh/dreampulse/computer-modern-web-font@master/fonts.css">
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href="https://cdn.jsdelivr.net/gh/dreampulse/computer-modern-web-font@master/fonts.css">
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<link rel="stylesheet" href="{{ "css/style.css" | relURL }}" type="text/css">
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<link rel="stylesheet" href="{{ "css/style.css" | relURL }}" type="text/css">
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<link rel="stylesheet" href="{{ "css/print.css" | relURL }}" media="print">
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{{ $main_sass := resources.Get "sass/main.scss" }}
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{{ $main_sass := resources.Get "sass/main.scss" }}
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{{ $main_style := $main_sass | resources.ToCSS }}
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{{ $main_style := $main_sass | resources.ToCSS }}
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<link rel="stylesheet" href="{{ $main_style.RelPermalink }}" type="text/css">
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<link rel="stylesheet" href="{{ $main_style.RelPermalink }}" type="text/css">
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@@ -1,5 +1,10 @@
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<div class="references">
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<div class="references">
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<span>
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<span>
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Referred to job by Stephanie Te (stephanie.te@verisk.com).
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See my LinkedIn for
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<a href="https://www.linkedin.com/in/kev-mok/details/recommendations/?detailScreenTabIndex=0"
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target="_blank">
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references</a> from my
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Red Hat managers/mentee, a startup client and a graduate
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student mentor.
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</span>
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</span>
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</div>
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</div>
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@@ -1,71 +0,0 @@
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/* static/css/print.css */
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@media print {
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/* A little more vertical room on the page */
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@page { size: A4; margin: 10mm 12mm; }
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/* Make the whole resume slightly denser but readable */
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.resume, body { font-size: 11pt; line-height: 1.25; }
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/* === SKILLS SECTION FIXES === */
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/* Stop clipping and let content wrap/flow */
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.section--skills,
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.resume .section--skills,
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[data-section-title="Skills"] {
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max-height: none !important;
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overflow: visible !important;
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break-inside: avoid-page;
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page-break-inside: avoid;
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}
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/* If the theme uses multi-columns for skills, collapse to 1 for print */
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.section--skills ul,
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[data-section-title="Skills"] ul {
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columns: 1 !important;
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-webkit-columns: 1 !important;
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column-gap: 0 !important;
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}
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/* Ensure list items/tags wrap cleanly and never get cut off */
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.section--skills li,
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[data-section-title="Skills"] li,
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.section--skills .tag,
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.section--skills .tags .tag {
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white-space: normal !important;
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word-break: normal;
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overflow-wrap: anywhere;
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break-inside: avoid;
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margin-bottom: 1.5mm;
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}
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/* Tighten vertical padding in sections to gain a line or two */
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/* Micro-tighten text to save ~1 line */
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.resume, body {
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font-size: 11pt;
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line-height: 1.22; /* was 1.25 */
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}
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/* Reduce space around lists */
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.resume ul { margin-top: 0 !important; margin-bottom: 1.5mm !important; }
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.resume li { margin-bottom: 1mm !important; }
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/* Optional: shrink Skills section a touch more */
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.section--skills li { margin-bottom: 1mm !important; }
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.resume .section { padding-top: 3mm !important; padding-bottom: 3mm !important; }
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/*@media print {*/
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/*@page { size: A4; margin: 11.75mm 12mm; } [> was 10mm 12mm <]*/
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/*}*/
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@media print {
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/* fit-to-one-page nudges */
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@page { size: A4; margin: 9mm 10mm; } /* was ~10–12mm */
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.resume, body { font-size: 10.75pt; line-height: 1.22; } /* was 11pt / 1.25 */
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/* tighten vertical whitespace */
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h2, h3 { margin-top: 6px; margin-bottom: 4px; }
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.resume li { margin-bottom: 2px; } /* list spacing */
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.resume section { margin-top: 8px; } /* section gap */
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}
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}
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Reference in New Issue
Block a user