Update

.gitignore

@@ -4,7 +4,6 @@ resources/_gen/
 themes/base16*
 
 *.pdf
-*p*.md
 
 commit-msg.txt
 .hugo_build.lock

content/resume/_index.md

@@ -3,60 +3,112 @@ title: "Resume"
 date: 2019-02-11T07:50:51-05:00
 draft: false
 ---
-
-{{% resume/section "Summary" %}}
-Customer-focused Technical Support professional (Tier 1/2) with strong de-escalation and clear communication skills, and a track record of faster first response, fewer escalations, and tighter SLAs. Comfortable handling high-throughput ticket queues, documenting fixes into KBs, and translating technical issues into plain language for non-technical users.
-{{% /resume/section %}}
-
-{{% resume/section "Work Experience" %}}
+{{% resume/section "Work Experience" %}}<!--- {{{ -->
 
 {{% resume/work-experience name="Red Hat" 
-title="Technical Support Engineer Intern (Tier 1/2)"
-languages="Ticketing/Triage, Knowledge Base Writing, De-escalation"
-date="May 2023 — Aug 2024" %}}
-- Delivered **Tier 1/2 frontline support** for CI/CD & Kubernetes in a ticket queue; improved **first-response time by 40%** through better triage/routing.
-- Performed **incident troubleshooting and root-cause analysis**; automated data capture/validation that resolved **80% of config errors** and **reduced downtime by 40%**.
-- Wrote **step-by-step knowledge-base articles** and troubleshooting flows that enabled Tier 1 to solve common probe issues, **cutting escalations by 30%**.
-- Built a deployment **runbook** that standardized fixes and **reduced repeat contacts/tickets by 66%**; **shortened resolution from 45 → 15 minutes**.
-- Kept users informed with **concise status updates**, set expectations, and **de-escalated frustrated stakeholders** by focusing on next steps and time to resolution.
-- Documented fixes into **KBs/runbooks** for reuse.
-{{% /resume/work-experience %}}
+title="Cloud/Software Engineer Intern" languages="Kubernetes, GoLang, Jenkins" date="May 2022 — Aug 2023" %}}
 
-{{% resume/section "Web Dev & Support Projects" %}}
+- **Provided Tier 1 and Tier 2 support**, resolving 
+  user-reported issues with CI/CD pipelines and Kubernetes 
+  environments, resulting in a **40% faster average response 
+  time**.
+- **Diagnosed and resolved 80% of configuration 
+  errors** in Kubernetes deployments by automating data 
+  fetching and validation, **reducing system downtime 
+  by 40%** and improving reliability for end-users.
+- **Reduced deployment-related support tickets by 66%** 
+  by developing a CLI tool to automate Kubernetes 
+  binary deployments, with documented troubleshooting 
+  procedures that cut resolution time from 45 to 15 
+  minutes.
+- **Decreased configuration error escalations by 30%** 
+  through dynamic probe defaults and created knowledge 
+  base articles enabling Tier 1 support to resolve most 
+  probe issues independently.
+- **Authored clear, user-friendly documentation** that 
+  translated complex technical processes into 
+  step-by-step guides, **accelerating onboarding by 
+  50%** and enabling non-technical stakeholders to 
+  self-serve.  
+- **Collaborated with QA and DevOps teams** to document 
+  root causes of startup failures in legacy systems, 
+  implementing dynamic probes that **cut production 
+  launch issues by 50%**.  
+
+{{% /resume/section %}}<!--- }}} -->
+
+{{% resume/section "Web Dev Projects" %}}<!--- {{{ -->
+
+<!--- AWS {{{ -->
+
+{{% resume/project name="AWS Server"
+url="https://kevin-mok.com/server/" languages="AWS, Kubernetes, Docker, Terraform" date="May 2024" show="true" %}}
+
+- **Deployed and maintained multiple web applications** 
+  using **Docker Compose** on **AWS EC2 Debian/Linux servers**, 
+  ensuring consistent environments for applications handling 
+  **over 2,000+ monthly requests**.
+- **Built a uptime monitoring system** by writing a 
+  JavaScript script and setting up a systemd 
+  service/timer to check and display page uptime, 
+  **ensuring near real-time monitoring and reducing downtime 
+  time by 95%**.
+- **Automated AWS infrastructure provisioning** by writing 
+  **Terraform** files to deploy AWS EC2 instances and Docker 
+  containers, **accelerating deployment times by 80%** and 
+  providing an easily reproducible infrastructure setup.
+- **Improved web application accessibility** by 
+  configuring **AWS Route 53**’s DNS and **NGINX** to route 
+  subdomains to individual web apps, **enabling seamless 
+  navigation between apps**.
+
+{{% /resume/project %}}
+
+<!--- AWS }}} -->
+
+<!--- Rarity Surf {{{ -->
 
 {{% resume/project name="Rarity Surf" 
-languages="User Support, Bug Reproduction"
-date="Mar 2025" show="true" %}}
-- Provided **real-time user support** for a live analytics app (triage → reprogram → fix → follow-up) across UI filtering and API errors.
-- **Translated user requests into fixes/features**, improving usability for non-technical traders; **reduced perceived latency by 50%** under load with targeted optimizations.
+languages="TypeScript, JavaScript, Node.js, React"  
+date="March 2025" show="true" %}}
+
+- **Provided direct user support** for a live NFT analytics 
+  platform, resolving front-end filtering bugs and API 
+  integration issues in real-time.
+- **Developed a full-stack web application with PostgreSQL database** to analyze NFT rarity rankings, increasing market research efficiency by 80%.
+- **Translated user requests into technical features**, implementing real-time PostgreSQL-powered filters that improved usability for non-technical traders.
+- **Debugged and optimized API performance** under 
+  load, reducing latency by 50% and enabling **3,000+ 
+  concurrent users** to filter NFT data 
+  seamlessly, addressing real-time customer usability 
+  issues.
+
 {{% /resume/project %}}
 
-{{% resume/project name="Kanban Calendar"
-languages="Bug Reproduction, Troubleshooting Guide"
-date="Feb 2025" show="true" %}}
-- **Reproduced and resolved UI bugs** across devices; documented steps and **added a troubleshooting guide** for consistent fixes.
-- Built and maintained a **mobile-responsive calendar interface** that improved day-to-day task clarity for end users.
-{{% /resume/project %}}
+<!--- Rarity Surf }}} -->
 
-{{% resume/project name="Astronofty"
-languages="Live Demo Support, Stakeholder Updates"
-date="Jan 2023" show="true" %}}
-- Supported a **live demo under time pressure**; handled rapid feedback and kept stakeholders aligned with “what’s fixed/next/ETA.”
-{{% /resume/project %}}
+{{% /resume/section %}}<!--- }}} -->
 
-{{% /resume/section %}}
+{{% resume/section skills %}}<!--- {{{ -->
 
-{{% resume/section "Skills" %}}
-**Call Centre & Customer Support:** Active Listening, De-escalation, Clear Communication, Ticket Triage, Documentation/KB Writing, Jira  
-**Technical Support:** Tier 1/2 Troubleshooting, Incident Response, Microsoft 365, Log Analysis, Root-Cause Investigation  
-**Languages:** English, Cantonese
-{{% /resume/section %}}
+- **IT Support Skills**: Tier 1/2 Troubleshooting, Incident 
+  Response, Jira, Microsoft 365, VPN, Log Analysis, Knowledge Base Writing, Root Cause 
+  Investigation 
+- **Customer Support**: Cross-team Collaboration, 
+  Communication, User Training, Documentation
+- **Programming Languages**: Python, Go, JavaScript, 
+  TypeScript
+- **Web Development**: AWS, PostgreSQL, Linux, React, Django
+
+{{% /resume/section %}}<!--- }}} -->
+
+{{% resume/section education %}}<!--- {{{ -->
 
-{{% resume/section "Education" %}}
 {{% resume/education name="University of Toronto (St. George)"
-title="Computer Science Specialist — 3.84 GPA, High Distinction." date="2020 — 2025" %}}
-{{% /resume/education %}}
+title="Computer Science Specialist — 3.84 GPA (CS). Graduated with High Distinction." date="2019 — 2024" %}}
 
-{{% resume/section "Referral" %}}
-{{% resume/references %}}
-{{% /resume/section %}}
+- **Relevant Coursework**: Computer Networking, Databases, Operating Systems
+
+{{% /resume/section %}}<!--- }}} -->
+
+<!-- vim: fdm=marker -->

layouts/partials/base/header.html

@@ -24,7 +24,6 @@
 <link rel="stylesheet" type="text/css"
     href="https://cdn.jsdelivr.net/gh/dreampulse/computer-modern-web-font@master/fonts.css">
 <link rel="stylesheet" href="{{ "css/style.css" | relURL }}" type="text/css">
-<link rel="stylesheet" href="{{ "css/print.css" | relURL }}" media="print">
 {{ $main_sass := resources.Get "sass/main.scss" }}
 {{ $main_style := $main_sass | resources.ToCSS }}
 <link rel="stylesheet" href="{{ $main_style.RelPermalink }}" type="text/css">

layouts/shortcodes/resume/references.html

@@ -1,5 +1,10 @@
 <div class="references">
   <span>
-    Referred to job by Stephanie Te (stephanie.te@verisk.com).
+    See my LinkedIn for 
+    <a href="https://www.linkedin.com/in/kev-mok/details/recommendations/?detailScreenTabIndex=0"
+      target="_blank">
+    references</a> from my
+    Red Hat managers/mentee, a startup client and a graduate
+    student mentor.
   </span>
 </div>

static/css/print.css

@@ -1,71 +0,0 @@
-/* static/css/print.css */
-@media print {
-  /* A little more vertical room on the page */
-  @page { size: A4; margin: 10mm 12mm; }
-
-  /* Make the whole resume slightly denser but readable */
-  .resume, body { font-size: 11pt; line-height: 1.25; }
-
-  /* === SKILLS SECTION FIXES === */
-  /* Stop clipping and let content wrap/flow */
-  .section--skills,
-  .resume .section--skills,
-  [data-section-title="Skills"] {
-    max-height: none !important;
-    overflow: visible !important;
-    break-inside: avoid-page;
-    page-break-inside: avoid;
-  }
-
-  /* If the theme uses multi-columns for skills, collapse to 1 for print */
-  .section--skills ul,
-  [data-section-title="Skills"] ul {
-    columns: 1 !important;
-    -webkit-columns: 1 !important;
-    column-gap: 0 !important;
-  }
-
-  /* Ensure list items/tags wrap cleanly and never get cut off */
-  .section--skills li,
-  [data-section-title="Skills"] li,
-  .section--skills .tag,
-  .section--skills .tags .tag {
-    white-space: normal !important;
-    word-break: normal;
-    overflow-wrap: anywhere;
-    break-inside: avoid;
-    margin-bottom: 1.5mm;
-  }
-
-  /* Tighten vertical padding in sections to gain a line or two */
-
-
-  /* Micro-tighten text to save ~1 line */
-  .resume, body { 
-    font-size: 11pt; 
-    line-height: 1.22; /* was 1.25 */
-  }
-
-  /* Reduce space around lists */
-  .resume ul { margin-top: 0 !important; margin-bottom: 1.5mm !important; }
-  .resume li { margin-bottom: 1mm !important; }
-
-  /* Optional: shrink Skills section a touch more */
-  .section--skills li { margin-bottom: 1mm !important; }
-  .resume .section { padding-top: 3mm !important; padding-bottom: 3mm !important; }
-
-  /*@media print {*/
-    /*@page { size: A4; margin: 11.75mm 12mm; } [> was 10mm 12mm <]*/
-  /*}*/
-
-  @media print {
-    /* fit-to-one-page nudges */
-    @page { size: A4; margin: 9mm 10mm; }                /* was ~10–12mm */
-    .resume, body { font-size: 10.75pt; line-height: 1.22; }  /* was 11pt / 1.25 */
-
-    /* tighten vertical whitespace */
-    h2, h3 { margin-top: 6px; margin-bottom: 4px; }
-    .resume li { margin-bottom: 2px; }                   /* list spacing */
-    .resume section { margin-top: 8px; }                 /* section gap */
-  }
-}