Update resume-call-centre-stb

.gitignore

@@ -4,6 +4,7 @@ resources/_gen/
 themes/base16*
 
 *.pdf
+*p*.md
 
 commit-msg.txt
 .hugo_build.lock

assets/sass/main.scss

@@ -104,13 +104,18 @@ body {
   background-color: $background-color;
   color: $color;
   // line-height: 1.5;
-  line-height: 1.57;
+  line-height: 1.59;
   // font-size: 100%;
-  font-size: 15px;
+  // font-size: 15px;
+  font-size: 17px;
   // font-size: 20px;
   // font-size: 22px;
   /* font-family: 'Source Code Pro', monospace; */
-  font-family: 'Hack', monospace;
+  // font-family: 'Hack', monospace;
+  // body {
+  // font-family: 'Times New Roman', serif;
+  font-family: "Computer Modern Serif";
+  // }
   display: flex;
   flex-direction: column;
   min-height: 100vh;
@@ -495,7 +500,7 @@ header {// {{{
 #contact-info {// {{{
   @include side-margin-em(0);
   // @include vert-padding-rem(0.5);
-  @include a-color($base-sky-blue);
+  // @include a-color($base-sky-blue);
   // min-width: $max-page-width;
   @media (min-width: 1200px) {
       .container{
@@ -503,6 +508,7 @@ header {// {{{
       }
   }
   a {// {{{
+    color: #4287cd;
     text-decoration: none;
     &:hover {
       text-decoration: none;
@@ -514,7 +520,8 @@ header {// {{{
 
   .row {
     // flex-grow: 1;
-    color: $base05;
+    // color: $base05;
+    color: #4287cd;
 
     img {
       height: 1em;
@@ -534,6 +541,7 @@ header {// {{{
   .url-info {
     font-size: 1em;
     margin-left: 5px;
+    // text-decoration: underline;
     // position: relative;
     // left: -8px;
     // @media (max-width: $phone-width) {
@@ -558,7 +566,8 @@ header {// {{{
   }// }}}
 
   h1 {// {{{
-    color: $base-orange;
+    // color: $base-orange;
+    color: black;
     // margin-top: 1.3rem;
     margin-top: 1rem;
     // font-size: 1.2em;
@@ -569,7 +578,7 @@ header {// {{{
     // }
   }// }}}
   h2 {// {{{
-    color: $base-orange;
+    //color: $base-orange;
     margin-top: .5rem;
     font-size: 1em;
 
@@ -599,7 +608,7 @@ header {// {{{
   }// }}}
 
   .section-header {
-    margin-top: 1em;
+    margin-top: .7em;
     margin-bottom: 0.4em;
   }
 
@@ -630,13 +639,25 @@ header {// {{{
       }
 
       .project-header {
-        // margin-bottom: .6em;
-        // margin-bottom: .1em;
+        display: flex;
+        align-items: baseline;
+        justify-content: space-between;
         margin-bottom: 5px;
       }
 
+      .project-date {
+        margin-left: 1em;
+      }
+
       .project-title {
-        color: $base-blue;
+        display: inline;
+        margin-right: 0.5em;
+      }
+
+      .project-title span {
+        display: inline;
+        margin-left: 0.5em;
+        font-weight: normal;
       }
 
       .project-link {
@@ -677,7 +698,8 @@ header {// {{{
   }// }}}
 
   .company {
-    color: #fe4646;
+    // color: #fe4646;
+    color: black;
     font-weight: bold;
     font-size: 1.2em;
     margin-bottom: 5px;
@@ -686,18 +708,28 @@ header {// {{{
   .position {
     // color: black;
     // color: $base-sky-blue;
-    color: $base-blue;
+    // color: $base-blue;
+    color: black;
     font-weight: bold;
     // font-style: italic;
-    font-size: 1.1em;
+    // font-size: 1.1em;
+    font-size: 1em;
     // margin-bottom: 5px;
     margin-bottom: 15px;
   }
 
+  .languages {
+    font-weight: normal;
+    font-style: normal;
+    margin-left: 0.5em;
+    color: $base03;
+  }
+
   .institution {
     // color: $base-yellow;
     // color: $base-dark-orange;
-    color: $base-blue;
+    // color: $base-blue;
+    color: black;
     font-weight: bold;
     font-size: 1.1em;
     margin-bottom: 5px;
@@ -720,6 +752,8 @@ header {// {{{
 
   &.letter {
     margin-top: 2em;
+    margin-left: 2em;
+    margin-right: 2em;
     line-height: 1.5em;
 
     img {
@@ -734,6 +768,8 @@ header {// {{{
 
     p {
       margin-bottom: 1em;
+      font-size: 25px;
+      line-height: 1.5em;
     }
     
     .no-line-spacing {
@@ -803,16 +839,21 @@ header {// {{{
 h1.site-title {// {{{
   text-align: center;
   // font-size: 4.2em;
-  font-size: 3.2em;
+  // font-size: 3.2em;
+  font-size: 2.5em;
   // color: #66cccc;
   color: $base05;
   // margin-top: 1rem;
   // margin-bottom: 0.75rem;
   @include vert-margin-rem(.75);
 
-  @include a-color($base-sky-blue);
+  // @include a-color($base-sky-blue);
   a {
-    text-decoration: none;
+    color: black;
+    // text-decoration: none;
+    text-decoration: underline;
+    text-decoration-thickness: 2px;
+    text-underline-offset: 5px;
   }
 
   // @media (max-width: $phone-width) {
@@ -978,7 +1019,8 @@ article.single section.body h5 { color: #515151; }
 article.single section.body h6 { color: #747369; }
 
 // article.single section.body a,a:visited { color: #a06700; }
-article.single section.body a,a:visited { color: $base-sky-blue; }
+// article.single section.body a,a:visited { color: $base-sky-blue; }
+// article.single section.body a,a:visited { color: $base-sky-blue; }
 
 /* Article Elements */
 
@@ -1154,3 +1196,8 @@ pre { background: #2d2d2d; color: #f2f0ec }
 
 //  }}} Pygments  // 
 
+@media print {
+  .resume, body { font-size: 13pt; line-height: 1.5; }
+  .resume li { margin-bottom: 2pt !important; }
+  .resume h2, .resume .section__title { margin: 6pt 0 2pt !important; }
+}

content/letter

@@ -1 +1 @@
-Subproject commit 654fe2678f10c18da2673e86aeaf1a9b55c54218
+Subproject commit f07869796d6289112a4d88373b7440bf62314ff9

content/resume/_index.md

@@ -3,109 +3,57 @@ title: "Resume"
 date: 2019-02-11T07:50:51-05:00
 draft: false
 ---
-{{% resume/section "Work Experience" %}}<!--- {{{ -->
 
-{{% resume/work-experience name="Red Hat" 
-title="Cloud/Software Engineer Intern" date="May 2020 — Aug 2021" %}}
-- Reduced deployment time by **66%** by [implementing ability](https://github.com/apache/incubator-kie-kogito-operator/commit/175a6356c5474f2360ccb8ae835e0b9b2d653cf1) to 
-  deploy locally-compiled binaries onto **Kubernetes**/**OpenShift**
-  using only command-line (**GoLang** used for this and below). 
-- Implemented ability for Kubernetes operator to fetch data 
-  from a deployed service and update config with data.
-- Added startup probes to handle starting legacy application containers that require additional startup time.
-- Refactored probes to [have default values](https://github.com/apache/incubator-kie-kogito-operator/commit/af4977af228ec8648be28779259d4552246b656f) assigned based on 
-  deployed YAML while also fixing reconciliation issues.
-- Rewrote the **Jenkins** nightly pipeline to run [in a GitHub 
-  PR](https://github.com/apache/incubator-kie-kogito-pipelines/commit/4c83f1aecdea2c1ba2796b79839a90d4083dce88) 
-  using a trigger keyword.
-- Wrote [documentation](https://github.com/apache/incubator-kie-kogito-operator/blob/1534c03d1d26bec08a16608a775782bf8b305de9/docs/GUIDE_FOR_KOGITO_DEVS.md) on how to get started with the project to onboard new 
-  developers and mentored the incoming intern.
-
-{{% /resume/section %}}<!--- }}} -->
-
-{{% resume/section projects %}}<!--- {{{ -->
-
-<!--- AWS {{{ -->
-
-{{% resume/project name="AWS/Kubernetes/Terraform"
-url="https://kevin-mok.com/server/" date="May 2024" show="true" %}}
-
-- Deployed [various web apps](https://kevin-mok.com/server/) using **Docker** (Compose) on an 
-  **AWS EC2** Debian/**Linux** server.
-- Created **Kubernetes** [manifest files](https://github.com/Kevin-Mok/aws-minicube) to quickly recreate my server setup 
-  with persistent storage/restarts and open ports.
-- Created **Terraform** [files](https://github.com/Kevin-Mok/terraform-deploys/tree/main) 
-  to deploy an AWS EC2 instance and Docker containers.
-- Used Amazon Route 53's DNS and **NGINX** to route 
-  subdomains to each web application.
-- Used AWS security groups to allow inbound HTTPS traffic.
-- Used Amazon EBS snapshots to regularly back up server.
-- Wrote a **JavaScript** [server script] and [systemd service][systemd service]/[timer]
-  to display the uptime of my pages every hour.
-
-[server script]: https://git.kevin-mok.com/Kevin-Mok/server-pages/src/branch/master/server-status.js
-[systemd service]: https://git.kevin-mok.com/Kevin-Mok/server-pages/src/branch/master/server-pages.service
-[timer]: https://git.kevin-mok.com/Kevin-Mok/server-pages/src/branch/master/server-pages.timer
+{{% resume/section "Summary" %}}
+Customer-focused call centre professional with Tier 1/2 support experience, de-escalation, and clear communication. Improves first-response, reduces escalations, and shortens resolution times across high-volume phone/chat/email queues. Strong documentation habits and plain-language explanations for non-technical users.
+{{% /resume/section %}}
 
-{{% /resume/project %}}
-
-<!--- AWS }}} -->
+{{% resume/section "Work Experience" %}}
 
-<!--- Rarity Surf {{{ -->
+{{% resume/work-experience name="Digital Goods Marketplace"
+title="Owner–Operator (Customer Support & Sales)"
+languages="Live Chat Support, Dispute Resolution, Sales Negotiation"
+date="July 2025 — Present" %}}
+- Built and managed a **peer-to-peer e-commerce operation** reselling digital items; exceeded **$10,000+ gross merchandise 
+  value**.
+- Closed transactions with **100+ verified vouches**, maintaining **5-star satisfaction** and **zero unresolved disputes**.
+- Handled **end-to-end operations**: sourcing, pricing, inventory, listings, secure payments and fulfillment.
+- Implemented **fair-value pricing** and **bundle offers** to accelerate turnover and improve margins while reducing low-value inquiries.
+- Standardized **verification, escrow/moderation, and proof-of-ownership** steps to mitigate **fraud/chargeback** risk.
+- Tracked **P&L and cash flow**; reconciled payments and maintained records for auditability.
 
+{{% resume/work-experience name="Red Hat"
+title="Technical Support Engineer Intern (Tier 1/2)"
+languages="Ticketing/Triage, De-escalation, Knowledge Base Writing"
+date="Aug 2022 — Aug 2024" %}}
+- Delivered **Tier 1/2 frontline support** for CI/CD and Kubernetes issues via a ticket queue, improving **first-response time by 40%** through better triage and routing.
+- Performed **incident troubleshooting and root-cause analysis**; automated data capture/validation that resolved **80% of config errors** and **reduced downtime by 40%**.
+- Wrote **clear, step-by-step knowledge-base articles** and troubleshooting flows that enabled Tier 1 to solve common probe issues, **cutting escalations by 30%**.
+- Built a deployment **runbook** that standardized fixes and **reduced repeat contacts/tickets by 66%**; **shortened resolution time from 45 → 15 minutes**.
+- Kept users informed with **concise status updates**, set expectations, and **de-escalated frustrated stakeholders** by focusing on next steps and time to resolution.
+- Partnered with QA/DevOps to capture **root causes** of startup failures; implemented dynamic probes that **cut production launch issues by 50%**.
+
+{{% /resume/section %}}
+
+{{% resume/section "Web Dev Projects" %}}<!--- {{{ -->
 {{% resume/project name="Rarity Surf" 
-date="Oct 2021" show="true" %}}
-
-- Web app to give rarity rankings to NFT's within minutes of their metadata being revealed and check which are listed (based on rarity and price filters) on the OpenSea marketplace using their API.
-- Reverse engineered the ranking algorithm to match the 
-  leading rarity ranking site's rankings (scraped using 
-  Selenium) with a **discrepancy of <0.25%**. 
-- Used app to frontrun purchases of **top 5%** rarity NFT's 
-  against competing buyers.
-- Wrote **Django (Python)** backend to fetch metadata from IPFS, store rarity rankings in PostgreSQL and serve rarity data using GraphQL.
-- Wrote **React** frontend with hooks to dynamically load rarity data. Styled with Tailwind.
-
-{{% /resume/project %}}
-
-<!--- Rarity Surf }}} -->
-
-<!--- Astronofty {{{ -->
-
-{{% resume/project name="Astronofty" 
-url="https://github.com/Kevin-Mok/astronofty" date="Jan 2023" 
-show="true" %}}
-
-- Created for a 36 hour hackathon (UofTHacks X) where it [**came 2nd overall**](https://devpost.com/software/astronofty).
-- Created and deployed a smart contract with **Solidity** on 
-  the Ethereum blockchain to create/buy/sell NFT's 
-  using MetaMask.
-- Wrote a **React** hook to fetch and show listed NFT's, NFT details and owned NFT's.
-- Used API to synchronously upload images and metadata to IPFS.
+languages="User Support, Bug Reproduction"
+date="March 2024 — Dec 2024" show="true" %}}
+- Reproduced user-reported issues; wrote **concise repro steps** and a **known-issues + workarounds** note to reduce repeat questions.  
+- Partnered with devs to **prioritize fixes** from impact-driven triage; confirmed resolutions and updated user-facing notes.  
+- Created short **onboarding/troubleshooting** snippets that cut new-user setup pings and improved first-contact resolution.  
+{{% /resume/section %}}
 
 {{% /resume/project %}}
 
-<!--- Astronofty }}} -->
-
-{{% /resume/section %}}<!--- }}} -->
-
-{{% resume/section skills %}}<!--- {{{ -->
-
-AWS, Kubernetes, Terraform, Docker (Compose), **JavaScript**, **React**, **Python**, Go(Lang), Bash, Solidity, C, **Django**, Node.js, Jenkins, PostgreSQL, 
-MongoDB, **Linux**, **Git**, **Command Line**
-
-{{% /resume/section %}}<!--- }}} -->
-
-{{% resume/section education %}}<!--- {{{ -->
-
-{{% resume/education name="University of Toronto"
-title="Computer Science Specialist — 3.84 GPA (CS). Graduated with High Distinction." date="2018 — 2023" %}}
-
-{{% /resume/section %}}<!--- }}} -->
-
-{{% resume/section "References" %}}<!--- {{{ -->
-
-{{% resume/references %}}
-
-{{% /resume/section %}}<!--- }}} -->
-
-<!-- vim: fdm=marker -->
+{{% resume/section "Skills" %}}
+- **Customer Support & Call Centre:** Active listening, empathy, de-escalation, clear written/verbal comms, ticket triage/prioritization, SLA awareness, call/chat/email etiquette, documentation & KB writing
+- **Technical:** Microsoft 365, VPN/log basics, Linux basics
+- **Languages:** English; **Cantonese (fluent)**
+{{% /resume/section %}}
+
+{{% resume/section "Education" %}}
+{{% resume/education name="University of Toronto (St. George)"
+title="Computer Science Specialist — 3.84 GPA. Graduated with High Distinction."
+date="2020 — 2025" %}}
+{{% /resume/section %}}

content/resume/notes.md

@@ -0,0 +1,39 @@
+# ME Sniper
+write me a resume section similar to this (just a bit longer) for a web dev resume based on the points after with made up statistics
+
+## Old
+- **Developed a full-stack web application** to generate rarity 
+  rankings for NFT's integrated with leading NFT 
+  marketplace's (OpenSea) API, 
+  enabling users to **quickly identify rare NFT's** and check 
+  their listing status, **improving market research efficiency by 80%**.
+- **Architected a robust Django (Python) [backend](https://github.com/Kevin-Mok/rarity-surf)** to fetch and process 
+  NFT metadata from IPFS, store rarity rankings in 
+  **PostgreSQL**, and serve the data via GraphQL API, **ensuring low-latency access and scaling to handle 2,000+ concurrent requests**.
+- **Developed a dynamic React (Javascript) 
+  [frontend](https://github.com/Kevin-Mok/rarity-surf-frontend)** using hooks to load 
+  rarity data in real-time, styled with Tailwind for 
+  mobile responsiveness, **improving user experience 
+  and reducing frontend load times by 70%**.
+
+## New
+- Developed a full-stack web application to generate rarity rankings for NFT’s integrated with leading NFT marketplace’s (Magic 
+  Eden) API, enabling users to quickly identify rare NFT’s and check their listing status, improving market research efficiency by 80%.
+- fetch metadata from either IPFS or website in parallel processes to create rarity 
+  rankings as soon as metadata revealed
+- reverse engineered algorithm for rarity rankings for NFT's based on article from 
+  marketplace about their in-house statistical rarity 
+  ranking
+- created Prisma schema for PostgreSQL for database to store NFT data
+- Node.js backend with API endpoints to return NFT's based 
+  on max rank/price along with rarest traits
+  - lowest prices for rarity percentile to see if good deal
+- fetch all listings from leading marketplace (Magic Eden) to be 
+  able to identify which rare NFT's are on sale and be able 
+  to filter based on max price/filter
+- store previous sales data to check whether a buy at rarity 
+  percentile is a good deal
+- React FE to dynamically load NFT's based on rarity 
+  rank/price filter with ability to hide seen ones
+- Discord bot to notify you when customizable profitable resale 
+  opportunity comes up based on rarity level/price

content/resume/old.md

@@ -0,0 +1,293 @@
+<!--- {{{ Red Hat -->
+
+- Reduced deployment time by **66%** by [implementing ability](https://github.com/apache/incubator-kie-kogito-operator/commit/175a6356c5474f2360ccb8ae835e0b9b2d653cf1) to 
+  deploy locally-compiled binaries onto **Kubernetes**/**OpenShift**
+  using only command-line (**Kubernetes/GoLang** used for this and three below). 
+- Implemented ability for Kubernetes operator to fetch data 
+  from a deployed service and update config with data to 
+  deprecate reliance on startup script.
+- Added startup probes to handle starting legacy application containers that require additional startup time.
+- Refactored probes to [have default values](https://github.com/apache/incubator-kie-kogito-operator/commit/af4977af228ec8648be28779259d4552246b656f) assigned based on 
+  deployed YAML while also fixing reconciliation issues.
+- Rewrote the **Jenkins (Groovy)** [nightly pipeline](https://github.com/apache/incubator-kie-kogito-pipelines/commit/4c83f1aecdea2c1ba2796b79839a90d4083dce88) to run in a GitHub 
+  PR using a trigger keyword to test all the team's submitted PR's 
+  before merging to the main branch.
+- Took on tasks and contributed ideas in **Agile sprint** planning meetings in a team of 12 people.  
+- Took initiative to write [file](https://github.com/apache/incubator-kie-kogito-pipelines/commit/4c83f1aecdea2c1ba2796b79839a90d4083dce88#diff-7d2c018dafbccec859077d19bf1ade53ec9c7649f235528ce89f5632b109f7e6) 
+  to define the GitHub parameters for the above pipeline so that it 
+  can be recreated easily.
+- Took initiative to write [documentation](https://github.com/apache/incubator-kie-kogito-operator/blob/1534c03d1d26bec08a16608a775782bf8b305de9/docs/GUIDE_FOR_KOGITO_DEVS.md) on how to get started with the project to onboard new 
+  developers and mentored the incoming intern.
+
+<!--- }}} Red Hat -->
+
+<!--- Rarity Surf {{{ -->
+
+{{% resume/project name="Rarity Surf" 
+languages="Python, JavaScript, React, Django"  
+date="Oct 2021" show="true" %}}
+
+- **Developed a full-stack web application** to generate rarity 
+  rankings for NFT's integrated with OpenSea's API, 
+  enabling users to **quickly identify rare NFT's** and check 
+  their listing status, **improving market research efficiency by 80%**.
+- **Reverse engineered a proprietary ranking algorithm** to 
+  mirror the leading rarity ranking site’s results, 
+  **achieving 99.75% accuracy** by 
+  utilizing data scraping techniques [with Selenium](https://github.com/Kevin-Mok/rarity-surf/blob/django/rarity_check/project/scrape.py), 
+  increasing the platform's trustworthiness among users.
+- **Optimized purchasing strategy** by leveraging the app to 
+  frontrun competitors in purchasing top 0.5% rarity NFTs, 
+  **boosting acquisition success rate by 90%** and allowing 
+  users to gain a competitive edge in the marketplace.
+- **Architected a robust Django (Python) [backend](https://github.com/Kevin-Mok/rarity-surf)** to fetch and process 
+  NFT metadata from IPFS, store rarity rankings in 
+  **PostgreSQL**, and serve the data via GraphQL API, **ensuring low-latency access and scaling to handle 2,000+ concurrent requests**.
+- **Developed a dynamic React [frontend](https://github.com/Kevin-Mok/rarity-surf-frontend)** using hooks to load 
+  rarity data in real-time, styled with Tailwind for 
+  mobile responsiveness, **improving user experience 
+  and reducing frontend load times by 70%**.
+
+{{% /resume/project %}}
+
+<!--- Rarity Surf }}} -->
+
+<!--- Rarity Surf {{{ -->
+
+{{% resume/project name="Rarity Surf (2)" 
+languages="Typescript, Node.js, React"  
+date="" show="true" %}}
+
+- **Developed a full-stack web application** to generate 
+  rarity rankings for NFT's, integrating with **leading 
+  marketplace’s API** to enable users to quickly identify 
+  rare NFT's and check their listing status, **improving 
+  market research efficiency by 80%**.
+- **Built a scalable Node.js backend** with REST API 
+  endpoints to return NFTs based on customizable filters 
+  such as max rank, price, and rarest traits. **Optimized 
+  performance** to handle **3,000+ concurrent requests** by 
+  implementing efficient data fetching and caching 
+  mechanisms, ensuring low-latency access to NFT data.
+- **Developed a dynamic React frontend** to load and display 
+  NFT's in real-time based on user-defined filters to
+  streamline browsing. Styled the interface using **Tailwind 
+  CSS** for a responsive and modern design, **reducing 
+  frontend load times by 50%**.  
+- **Developed a Discord bot** to notify users of profitable 
+  resale opportunities by leveraging historical sales data 
+  to assess deal quality. This feature **increased user 
+  engagement by 80%** and provided a seamless way for users 
+  to stay updated on market opportunities.  
+- Designed and implemented a **PostgreSQL schema** for to 
+  efficiently store NFT data, including metadata, rarity 
+  scores, and historical sales data.  
+
+{{% /resume/project %}}
+
+<!--- Rarity Surf }}} -->
+
+<!--- Astronofty {{{ -->
+
+{{% resume/project name="Astronofty" 
+url="https://github.com/Kevin-Mok/astronofty" languages="JavaScript, React, Solidity" date="Jan 2023" 
+show="true" %}}
+
+- Created for a 36 hour hackathon (UofTHacks X) where it [**came 2nd overall**](https://devpost.com/software/astronofty).
+- Created and deployed a smart contract with **Solidity** on 
+  the Ethereum blockchain to create/buy/sell NFT's.
+- Wrote **React** [components](https://github.com/Kevin-Mok/astronofty/tree/main/src/components) to synchronously upload images and metadata to IPFS and fetch and show NFT's.
+
+{{% /resume/project %}}
+
+<!--- Astronofty }}} -->
+
+<!--- AWS {{{ -->
+
+{{% resume/project name="AWS Server"
+url="https://kevin-mok.com/server/" languages="AWS, Kubernetes, Docker, Terraform" date="May 2024" show="true" %}}
+
+- Deployed [various web apps](https://kevin-mok.com/server/) using **Docker** (Compose) on an 
+  **AWS EC2** Debian/**Linux** server.
+- Created **Kubernetes** [manifest files](https://github.com/Kevin-Mok/aws-minicube) to quickly recreate my server setup 
+  with persistent storage/restarts and open ports.
+- Created **Terraform** [files](https://github.com/Kevin-Mok/terraform-deploys/tree/main) 
+  to deploy an AWS EC2 instance and Docker containers.
+- Used Amazon Route 53's DNS and **NGINX** to route 
+  subdomains to each web application.
+- Wrote a **JavaScript** [server script] and [systemd service][systemd service]/[timer]
+  to display the uptime of my pages every hour.
+
+[server script]: https://git.kevin-mok.com/Kevin-Mok/server-pages/src/branch/master/server-status.js
+[systemd service]: https://git.kevin-mok.com/Kevin-Mok/server-pages/src/branch/master/server-pages.service
+[timer]: https://git.kevin-mok.com/Kevin-Mok/server-pages/src/branch/master/server-pages.timer
+
+{{% /resume/project %}}
+
+<!--- AWS }}} -->
+
+<!--- AWS 2 {{{ -->
+
+{{% resume/project name="AWS Server"
+url="https://kevin-mok.com/server/" languages="AWS, Kubernetes, Docker, Terraform" date="May 2024" show="true" %}}
+
+- **Deployed and maintained multiple web applications** 
+  using **Docker Compose** on **AWS EC2 Debian/Linux servers**, 
+  ensuring consistent environments for applications handling 
+  **over 2,000+ monthly requests**.
+- **Streamlined infrastructure management** by creating 
+  Kubernetes manifest files to easily recreate server setups 
+  with persistent storage, automatic restarts, and open 
+  ports, **reducing the need for manual configuration**.
+- **Automated AWS infrastructure provisioning** by writing 
+  **Terraform** files to deploy **EC2** instances and Docker 
+  containers, **accelerating deployment times by 80%** and 
+  providing an easily reproducible infrastructure setup for 
+  future projects.
+- Improved web application accessibility and scalability by 
+  configuring Amazon Route 53’s DNS and NGINX to route 
+  subdomains to individual web apps, enabling seamless 
+  navigation between apps and reducing DNS resolution times 
+  by 25%.
+- Built a robust uptime monitoring system by writing a 
+  JavaScript server script and setting up a systemd 
+  service/timer to check and display page uptime every hour, 
+  ensuring near real-time monitoring and reducing downtime 
+  detection time by 85%.
+
+{{% /resume/project %}}
+
+<!--- AWS 2 }}} -->
+
+<!--- AWS 3 {{{ -->
+
+{{% resume/project name="AWS Server"
+url="https://kevin-mok.com/server/" languages="AWS, Kubernetes, Docker, Terraform" date="May 2024" show="true" %}}
+
+- **Deployed and maintained multiple web applications** 
+  using **Docker Compose** on **AWS EC2 Debian/Linux servers**, 
+  ensuring consistent environments for applications handling 
+  **over 2,000+ monthly requests**.
+- **Automated AWS infrastructure provisioning** by writing 
+  **Terraform** files to deploy AWS EC2 instances and Docker 
+  containers, **accelerating deployment times by 80%** and 
+  providing an easily reproducible infrastructure setup.
+
+{{% /resume/project %}}
+
+<!--- AWS 3 }}} -->
+
+<!--- Astronofty (extended) {{{ -->
+
+{{% resume/project name="Astronofty" 
+url="https://github.com/Kevin-Mok/astronofty" languages="JavaScript, React, Solidity" date="Jan 2023" 
+show="true" %}}
+
+- **Secured [2nd place](https://devpost.com/software/astronofty) overall out of 150+ teams** at UofTHacks 
+  X, a 36-hour hackathon, for developing a blockchain-based 
+  NFT marketplace app.
+- **Built and optimized React (JavaScript) [components](https://github.com/Kevin-Mok/astronofty/tree/main/src/components)** to synchronously 
+  upload images and metadata to IPFS, **enhancing user engagement by 40%** during the demo, 
+  and ensuring real-time NFT data retrieval, achieving a **75% improvement in loading times**.
+
+{{% /resume/project %}}
+
+<!--- Astronofty }}} -->
+
+<!--- {{{ Spotify Graphs -->
+
+{{% resume/project name="Spotify Graphs" 
+url="https://github.com/Kevin-Mok/spotify-lib-vis" date="June 2020 " 
+languages="Python, Django, PostgreSQL"  
+show="true" %}}
+
+- Web app to visualize user's library and listening 
+  history from Spotify.
+- [Fetched and organized](https://github.com/Kevin-Mok/spotify-lib-vis/blob/master/api/utils.py) user data from Spotify API into PostgreSQL database with **Django (Python)** backend.
+- Created and tested various relational database schemas to maximize 
+  efficiency for use cases.
+- Generated various charts to visualize the artists and genres 
+  of tracks in library.
+
+{{% /resume/project %}}
+
+<!--- Spotify Graphs }}} -->
+
+<!--- Grocery Finder {{{ -->
+
+{{% resume/project name="Grocery Finder" 
+url="https://github.com/Kevin-Mok/grocery-finder" date="Feb. 2019 — Apr. 2019" 
+show="true" %}}
+
+- Proof of concept for web app that finds the ideal supermarket based on your cart.
+- Designed responsive front-end layout using **Bootstrap**.
+- Implemented REST API functionality on backend using **Node.js** and 
+  **MongoDB**.
+- Setup deployment on [**Heroku**][Grocery Finder Heroku].
+- Led team of 4 as project leader to prioritize and delegate tasks while
+  also implementing a majority of the core features.
+- Performed code review for team members' pull requests.
+
+[Grocery Finder Heroku]: http://www.grocery-finder.ml
+
+{{% /resume/project %}}
+
+<!--- Grocery Finder }}} -->
+
+<!--- CSC369 {{{ -->
+
+{{% resume/project name="Custom Kernel Module"
+url="https://kevin-mok.com/server/" date="Jan. 2022" show="true" %}}
+
+- Wrote and installed a [custom Linux kernel module](https://github.com/Kevin-Mok/interceptor-kernel/blob/master/a1/interceptor.c) in **C**.
+- Intercepted pre-existing system calls using 
+  custom kernel module by sending commands to 
+  userspace.
+- Monitored specific process ID's in my system 
+  call to intercept their system calls.
+
+{{% /resume/project %}}
+
+<!--- CSC369 }}} -->
+
+<!--- ParsaFood {{{ -->
+
+{{% resume/project name="ParsaFood" 
+url="https://github.com/Kevin-Mok/ParsaFood" date="Feb. 2018" 
+show="true" %}}
+
+- **Android** app that reads ingredient labels and detects any dietary 
+  restrictions/allergies. 
+- Designed user interface and linked various functionality together.
+- Made during a 24-hour [food-themed hackathon][Platterz Hackathon event]
+  in a group with two other members. Came in 2<sup>nd</sup> place and won
+  an [Oculus Rift][Oculus Rift Amazon].
+
+[Parsafood repo]: https://github.com/Kevin-Mok/ParsaFood
+[Platterz Hackathon event]: 
+https://www.eventbrite.com/e/platterz-hackathon-tickets-42682237722
+[Oculus Rift Amazon]: https://www.amazon.ca/Oculus-Rift-Windows-VR-Headset/dp/B00VF0IXEY/ref=sr_1_1_sspa?ie=UTF8&qid=1520422949&sr=8-1-spons&keywords=oculus+rift&psc=1
+
+{{% /resume/project %}}
+
+<!--- ParsaFood }}} -->
+
+<!--- DigitalOcean {{{ -->
+
+{{% resume/project name="Personal Server"
+url="https://kevin-mok.com/server/" date="Aug. 2019 — present" %}}
+
+- Deployed various web apps with backends such as Node, PHP and Python using 
+  **NGINX** on a **Debian** server.
+- Monitor system resources and perform system maintenance using tmux.
+- Wrote [**Node.js** script][server script] and [**systemd** service][systemd service]/[timer]
+  to check and display the uptime of my pages every hour.
+
+[server script]: https://git.kevin-mok.com/Kevin-Mok/server-pages/src/branch/master/server-status.js
+[systemd service]: https://git.kevin-mok.com/Kevin-Mok/server-pages/src/branch/master/server-pages.service
+[timer]: https://git.kevin-mok.com/Kevin-Mok/server-pages/src/branch/master/server-pages.timer
+
+{{% /resume/project %}}
+
+<!--- DigitalOcean Droplet }}} -->
+

content/resume/old.txt

@@ -1,98 +0,0 @@
-<!--- CSC369 {{{ -->
-
-{{% resume/project name="Custom Kernel Module"
-url="https://kevin-mok.com/server/" date="Jan. 2022" show="true" %}}
-
-- Wrote and installed a [custom Linux kernel module](https://github.com/Kevin-Mok/interceptor-kernel/blob/master/a1/interceptor.c) in **C**.
-- Intercepted pre-existing system calls using 
-  custom kernel module by sending commands to 
-  userspace.
-- Monitored specific process ID's in my system 
-  call to intercept their system calls.
-
-{{% /resume/project %}}
-
-<!--- CSC369 }}} -->
-
-<!--- Spotify Graphs {{{ -->
-
-{{% resume/project name="Spotify Graphs" 
-url="https://github.com/Kevin-Mok/spotify-lib-vis" date="June 2018 — July 2018" 
-show="true" %}}
-
-- Implemented base functionality of scanning tracks and listening 
-  history from user's library using Spotify API and organized data 
-  into **PostgreSQL** database with **Django** backend.
-- Created and tested various relational database schemas to maximize 
-  efficiency for use cases.
-- Produced bubble chart and (stacked) bar chart using [**d3**]
-[d3 graph examples] to visualize the artists, genres and features of 
-tracks in library.
-
-[d3 graph examples]: https://github.com/d3/d3/wiki/Gallery
-
-{{% /resume/project %}}
-
-<!--- Spotify Graphs }}} -->
-
-<!--- Grocery Finder {{{ -->
-
-{{% resume/project name="Grocery Finder" 
-url="https://github.com/Kevin-Mok/grocery-finder" date="Feb. 2019 — Apr. 2019" 
-show="true" %}}
-
-- Proof of concept for web app that finds the ideal supermarket based on your cart.
-- Designed responsive front-end layout using **Bootstrap**.
-- Implemented REST API functionality on backend using **Node.js** and 
-  **MongoDB**.
-- Setup deployment on [**Heroku**][Grocery Finder Heroku].
-- Led team of 4 as project leader to prioritize and delegate tasks while
-  also implementing a majority of the core features.
-- Performed code review for team members' pull requests.
-
-[Grocery Finder Heroku]: http://www.grocery-finder.ml
-
-{{% /resume/project %}}
-
-<!--- Grocery Finder }}} -->
-
-<!--- DigitalOcean {{{ -->
-
-{{% resume/project name="Personal Server"
-url="https://kevin-mok.com/server/" date="Aug. 2019 — present" %}}
-
-- Deployed various web apps with backends such as Node, PHP and Python using 
-  **NGINX** on a **Debian** server.
-- Monitor system resources and perform system maintenance using tmux.
-- Wrote [**Node.js** script][server script] and [**systemd** service][systemd service]/[timer]
-  to check and display the uptime of my pages every hour.
-
-[server script]: https://git.kevin-mok.com/Kevin-Mok/server-pages/src/branch/master/server-status.js
-[systemd service]: https://git.kevin-mok.com/Kevin-Mok/server-pages/src/branch/master/server-pages.service
-[timer]: https://git.kevin-mok.com/Kevin-Mok/server-pages/src/branch/master/server-pages.timer
-
-{{% /resume/project %}}
-
-<!--- DigitalOcean Droplet }}} -->
-
-<!--- ParsaFood {{{ -->
-
-{{% resume/project name="ParsaFood" 
-url="https://github.com/Kevin-Mok/ParsaFood" date="Feb. 2018" 
-show="true" %}}
-
-- **Android** app that reads ingredient labels and detects any dietary 
-  restrictions/allergies. 
-- Designed user interface and linked various functionality together.
-- Made during a 24-hour [food-themed hackathon][Platterz Hackathon event]
-  in a group with two other members. Came in 2<sup>nd</sup> place and won
-  an [Oculus Rift][Oculus Rift Amazon].
-
-[Parsafood repo]: https://github.com/Kevin-Mok/ParsaFood
-[Platterz Hackathon event]: 
-https://www.eventbrite.com/e/platterz-hackathon-tickets-42682237722
-[Oculus Rift Amazon]: https://www.amazon.ca/Oculus-Rift-Windows-VR-Headset/dp/B00VF0IXEY/ref=sr_1_1_sspa?ie=UTF8&qid=1520422949&sr=8-1-spons&keywords=oculus+rift&psc=1
-
-{{% /resume/project %}}
-
-<!--- ParsaFood }}} -->

content/resume/points-plain-text.md

@@ -0,0 +1,23 @@
+# Red Hat
+1. Reduced deployment time by 66% by implementing ability to deploy locally-compiled binaries onto Kubernetes/OpenShift using only command-line (Kubernetes/GoLang used for this and three below).
+2. Implemented ability for Kubernetes operator to fetch data from a deployed service and update config with data to deprecate reliance on startup script.
+3. Added startup probes to handle starting legacy application containers that require additional startup time.
+4. Refactored probes to have default values assigned based on deployed YAML while also fixing reconciliation issues.
+5. Rewrote the Jenkins (Groovy) nightly pipeline to run in a GitHub PR using a trigger keyword to test all the team’s submitted PR’s before merging to the main branch.
+6. Took on tasks and contributed ideas in Agile sprint planning meetings in a team of 12 people.
+7. Took initiative to write file to define the GitHub parameters for the above pipeline so that it can be recreated easily.
+8. Took initiative to write documentation on how to get started with the project to onboard new developers and mentored the incoming intern.
+
+# Rarity Surf
+1. Web app to give rarity rankings to NFT’s and check which are listed on the OpenSea marketplace using their API.
+2. Reverse engineered the ranking algorithm to match the leading rarity ranking site’s rankings (scraped using Selenium) with a discrepancy of <0.25%.
+3. Used app to frontrun purchases of top 0.5% rarity NFT’s against competing buyers.
+4. Wrote Django (Python) backend to fetch metadata from IPFS, store rarity rankings in PostgreSQL and serve rarity data using GraphQL.
+5. Wrote React frontend with hooks to dynamically load rarity data. Styled with Tailwind.
+
+# AWS
+1. Deployed various web apps using Docker (Compose) on an AWS EC2 Debian/Linux server.
+2. Created Kubernetes manifest files to quickly recreate my server setup with persistent storage/restarts and open ports.
+3. Created Terraform files to deploy an AWS EC2 instance and Docker containers.
+4. Used Amazon Route 53’s DNS and NGINX to route subdomains to each web application.
+5. Wrote a JavaScript server script and systemd service/timer to display the uptime of my pages every hour.

content/resume/skills.md

@@ -0,0 +1,8 @@
+# DevOps
+AWS, Kubernetes, Terraform, Docker (Compose), Jenkins, Groovy, Go(Lang), Bash, **Linux**, **JavaScript**, **React**, **Python**, **Django**, Node.js, PostgreSQL, MongoDB, Solidity, C, **Git**, **Command Line**
+
+# Web Dev
+**JavaScript**, **React**, **Python**, **Django**, Node.js, PostgreSQL, MongoDB, Bash, **Git**, **Linux**, **Command Line**, Go(Lang), AWS, Kubernetes, Terraform, Docker (Compose), Jenkins, Groovy, Solidity, C  
+
+# Python
+**Python**, **Django**, **Linux**, **Git**, AWS, Kubernetes, Docker (Compose), Ansible, Jenkins, Selenium, Terraform, Go(Lang), PostgreSQL, **Command Line**, Groovy, Bash,  **JavaScript**, **React**, Node.js, MongoDB, Solidity, C

layouts/partials/base/footer.html

@@ -6,7 +6,6 @@
 
 <footer>
   <div class="container">
-    <!-- <span class="copyright">&copy; {{ .Site.LastChange.Year }} {{ .Site.Title }} - <a rel="license" href="http://creativecommons.org/licenses/by/4.0/">CC BY 4.0</a></span> -->
     <div id="footer-row" class="row justify-content-center">
       <span id="footer-content" class="name">
         <span id="copyright" class="col-xs-6">

layouts/partials/base/header.html

@@ -20,6 +20,9 @@
 <!-- <link rel="stylesheet" href="https://fonts.googleapis.com/css?family=Source+Code+Pro:400,700" type="text/css"> -->
 <!-- <link rel='stylesheet' href='//cdn.jsdelivr.net/npm/hack-font@3.3.0/build/web/hack-subset.css'> -->
 <!-- <link rel="stylesheet" href="https://meyerweb.com/eric/tools/css/reset/reset.css" type="text/css" media="all" /> -->
+    <!-- href="https://cdn.rawgit.com/dreampulse/computer-modern-web-font/master/fonts.css"> -->
+<link rel="stylesheet" type="text/css"
+    href="https://cdn.jsdelivr.net/gh/dreampulse/computer-modern-web-font@master/fonts.css">
 <link rel="stylesheet" href="{{ "css/style.css" | relURL }}" type="text/css">
 {{ $main_sass := resources.Get "sass/main.scss" }}
 {{ $main_style := $main_sass | resources.ToCSS }}

layouts/partials/base/site-title.html

@@ -1,7 +1,4 @@
 <h1 class="site-title">
-  <span class="surrounding">[</span><a href="{{ .Site.BaseURL }}"><span class="base08">K</span><span
-    class="base0f">e</span><span class="base09">v</span><span
-    class="base0a">i</span><span class="base0b">n </span><span
-    class="base0c">M</span><span class="base0d">o</span><span
-    class="base0e">k</span></a><span class="surrounding">] # _</span>
+  <span class="surrounding"></span><a href="{{ .Site.BaseURL }}">
+    <span>Kevin Mok</span>
 </h1>

layouts/partials/resume/contact-info.html

@@ -12,7 +12,7 @@
     <div id="linkedin" class="col text-right">
       <a href="https://www.linkedin.com/in/Kev-Mok" target="_blank">
         <span class="url-info">
-          Kev-Mok
+          linkedin.com/in/Kev-Mok
         </span>
         <img src="{{ "img/social/linkedin.svg" | relURL }}" alt="linkedin-icon">
       </a>
@@ -28,11 +28,11 @@
       </a>
     </div>
     <div id="website" class="col text-right">
-      <a href="https://kevin-mok.com/" target="_blank">
+      <a href="https://github.com/Kevin-Mok" target="_blank">
         <span class="url-info">
-          kevin-mok.com
+          github.com/Kevin-Mok
         </span>
-        <img src="{{ "img/resume/link.svg" | relURL }}" alt="link-icon">
+        <img src="{{ "img/social/github.svg" | relURL }}" alt="link-icon">
       </a>
     </div>
   </div>

layouts/shortcodes/resume/project.html

@@ -2,7 +2,7 @@
   <div class="row project-header">
     <div class="col-8 text-left">
         <h2 class="project-title">
-          {{ .Get "name" }}
+          {{ .Get "name" }} <span class="languages">&lt;{{ .Get "languages" }}&gt;</span>
         </h2>
     </div>
     <div class="col-4 text-right date">{{ .Get "date" }}</div>

layouts/shortcodes/resume/work-experience.html

@@ -11,4 +11,7 @@
   <span class="position">
     {{ .Get "title" }}
   </span>
+  <span class="languages">
+    <{{ .Get "languages" }}>
+  </span>
 </div>

static/pdf

@@ -1 +1 @@
-Subproject commit f96e4a7485601fe51a4171a83063f28e79a5a06a
+Subproject commit 90365fbffeb33843719a3aa4fae284db5ac702ff