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@ -14,9 +14,9 @@ Customer-focused call centre professional with Tier 1/2 support experience, de-e |
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title="Owner–Operator (Customer Support & Sales)" |
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title="Owner–Operator (Customer Support & Sales)" |
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languages="Live Chat Support, Dispute Resolution, Sales Negotiation" |
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languages="Live Chat Support, Dispute Resolution, Sales Negotiation" |
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date="July 2025 — Present" %}} |
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date="July 2025 — Present" %}} |
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- Built and managed a **peer-to-peer e-commerce operation** reselling digital items; exceeded **$10,000+ gross merchandise |
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- Built and managed a **peer-to-peer e-commerce operation** reselling digital items; exceeded **$25,000+ gross merchandise |
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value**. |
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value**. |
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- Closed transactions with **100+ verified vouches**, maintaining **5-star satisfaction** and **zero unresolved disputes**. |
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- Closed transactions with **200+ verified vouches**, maintaining **5-star satisfaction** and **zero unresolved disputes**. |
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- Handled **end-to-end operations**: sourcing, pricing, inventory, listings, secure payments and fulfillment. |
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- Handled **end-to-end operations**: sourcing, pricing, inventory, listings, secure payments and fulfillment. |
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- Implemented **fair-value pricing** and **bundle offers** to accelerate turnover and improve margins while reducing low-value inquiries. |
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- Implemented **fair-value pricing** and **bundle offers** to accelerate turnover and improve margins while reducing low-value inquiries. |
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- Standardized **verification, escrow/moderation, and proof-of-ownership** steps to mitigate **fraud/chargeback** risk. |
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- Standardized **verification, escrow/moderation, and proof-of-ownership** steps to mitigate **fraud/chargeback** risk. |
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