From 37ef35bb945c72ee95422c632f7993494c4eac3d Mon Sep 17 00:00:00 2001 From: Kevin Mok Date: Wed, 12 Nov 2025 11:38:50 -0500 Subject: [PATCH] Update STB nums --- content/resume/_index.md | 4 ++-- static/pdf | 2 +- 2 files changed, 3 insertions(+), 3 deletions(-) diff --git a/content/resume/_index.md b/content/resume/_index.md index dfdc6a1..58c6f06 100644 --- a/content/resume/_index.md +++ b/content/resume/_index.md @@ -14,9 +14,9 @@ Customer-focused call centre professional with Tier 1/2 support experience, de-e title="Owner–Operator (Customer Support & Sales)" languages="Live Chat Support, Dispute Resolution, Sales Negotiation" date="July 2025 — Present" %}} -- Built and managed a **peer-to-peer e-commerce operation** reselling digital items; exceeded **$10,000+ gross merchandise +- Built and managed a **peer-to-peer e-commerce operation** reselling digital items; exceeded **$25,000+ gross merchandise value**. -- Closed transactions with **100+ verified vouches**, maintaining **5-star satisfaction** and **zero unresolved disputes**. +- Closed transactions with **200+ verified vouches**, maintaining **5-star satisfaction** and **zero unresolved disputes**. - Handled **end-to-end operations**: sourcing, pricing, inventory, listings, secure payments and fulfillment. - Implemented **fair-value pricing** and **bundle offers** to accelerate turnover and improve margins while reducing low-value inquiries. - Standardized **verification, escrow/moderation, and proof-of-ownership** steps to mitigate **fraud/chargeback** risk. diff --git a/static/pdf b/static/pdf index 90365fb..1218c8c 160000 --- a/static/pdf +++ b/static/pdf @@ -1 +1 @@ -Subproject commit 90365fbffeb33843719a3aa4fae284db5ac702ff +Subproject commit 1218c8c4a58b88dfc96e3480f5008550a8865c19