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Update STB nums

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Kevin Mok
2025-11-12 11:38:50 -05:00
parent 415860477a
commit 37ef35bb94
2 changed files with 3 additions and 3 deletions
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content/resume/_index.md
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@@ -14,9 +14,9 @@ Customer-focused call centre professional with Tier 1/2 support experience, de-e
title="Owner–Operator (Customer Support & Sales)" title="Owner–Operator (Customer Support & Sales)"
languages="Live Chat Support, Dispute Resolution, Sales Negotiation" languages="Live Chat Support, Dispute Resolution, Sales Negotiation"
date="July 2025 — Present" %}} date="July 2025 — Present" %}}
- Built and managed a **peer-to-peer e-commerce operation** reselling digital items; exceeded **$10,000+ gross merchandise - Built and managed a **peer-to-peer e-commerce operation** reselling digital items; exceeded **$25,000+ gross merchandise
value**. value**.
- Closed transactions with **100+ verified vouches**, maintaining **5-star satisfaction** and **zero unresolved disputes**. - Closed transactions with **200+ verified vouches**, maintaining **5-star satisfaction** and **zero unresolved disputes**.
- Handled **end-to-end operations**: sourcing, pricing, inventory, listings, secure payments and fulfillment. - Handled **end-to-end operations**: sourcing, pricing, inventory, listings, secure payments and fulfillment.
- Implemented **fair-value pricing** and **bundle offers** to accelerate turnover and improve margins while reducing low-value inquiries. - Implemented **fair-value pricing** and **bundle offers** to accelerate turnover and improve margins while reducing low-value inquiries.
- Standardized **verification, escrow/moderation, and proof-of-ownership** steps to mitigate **fraud/chargeback** risk. - Standardized **verification, escrow/moderation, and proof-of-ownership** steps to mitigate **fraud/chargeback** risk.

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static/pdf

Submodule static/pdf updated: 90365fbffe...1218c8c4a5