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Add fluent Cantonese

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Kevin Mok
2025-10-18 13:26:42 -04:00
parent a79df8c121
commit 19908428be
2 changed files with 21 additions and 4 deletions
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9
assets/sass/main.scss
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@@ -752,6 +752,8 @@ header {// {{{
&.letter { &.letter {
margin-top: 2em; margin-top: 2em;
margin-left: 2em;
margin-right: 2em;
line-height: 1.5em; line-height: 1.5em;
img { img {
@@ -766,6 +768,8 @@ header {// {{{
p { p {
margin-bottom: 1em; margin-bottom: 1em;
font-size: 25px;
line-height: 1.5em;
} }
.no-line-spacing { .no-line-spacing {
@@ -1192,3 +1196,8 @@ pre { background: #2d2d2d; color: #f2f0ec }
// }}} Pygments // // }}} Pygments //
@media print {
.resume, body { font-size: 13pt; line-height: 1.5; }
.resume li { margin-bottom: 2pt !important; }
.resume h2, .resume .section__title { margin: 6pt 0 2pt !important; }
}

16
content/resume/_index.md
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@@ -5,6 +5,7 @@ draft: false
--- ---
{{% resume/section "Summary" %}}<!--- {{{ --> {{% resume/section "Summary" %}}<!--- {{{ -->
Customer-focused Technical Support professional with Customer-focused Technical Support professional with
Tier 1/2 experience, strong de-escalation and clear Tier 1/2 experience, strong de-escalation and clear
communication skills, and a track record of faster communication skills, and a track record of faster
@@ -12,12 +13,16 @@ first response, fewer escalations, and tighter SLAs.
Comfortable handling high-throughput ticket queues, Comfortable handling high-throughput ticket queues,
documenting fixes into KBs, and translating technical documenting fixes into KBs, and translating technical
issues into plain language for non-technical users. issues into plain language for non-technical users.
{{% /resume/section %}}<!--- }}} --> {{% /resume/section %}}<!--- }}} -->
{{% resume/section "Work Experience" %}}<!--- {{{ --> {{% resume/section "Work Experience" %}}<!--- {{{ -->
{{% resume/work-experience name="Red Hat" {{% resume/work-experience name="Red Hat"
title="Technical Support Engineer Intern (Tier 1/2)" languages="Ticketing" date="May 2023 — Aug 2024" %}} title="Technical Support Engineer Intern (Tier 1/2)"
languages="Ticketing/Triage, Knowledge Base Writing, De-escalation"
date="May 2023 — Aug 2024" %}}
- Delivered **Tier 1/2 frontline support** for CI/CD - Delivered **Tier 1/2 frontline support** for CI/CD
and Kubernetes issues via a ticket queue, improving and Kubernetes issues via a ticket queue, improving
@@ -48,7 +53,7 @@ title="Technical Support Engineer Intern (Tier 1/2)" languages="Ticketing" date=
{{% resume/section "Web Dev & Support Projects" %}}<!--- {{{ --> {{% resume/section "Web Dev & Support Projects" %}}<!--- {{{ -->
{{% resume/project name="Rarity Surf" {{% resume/project name="Rarity Surf"
languages="TypeScript, JavaScript, Node.js, React" languages="User Support, Bug Reproduction"
date="March 2025" show="true" %}} date="March 2025" show="true" %}}
- Provided **real-time user support** for a live - Provided **real-time user support** for a live
@@ -66,7 +71,7 @@ date="March 2025" show="true" %}}
{{% resume/project name="Kanban Calendar" {{% resume/project name="Kanban Calendar"
url="https://github.com/Kevin-Mok/astronofty" url="https://github.com/Kevin-Mok/astronofty"
languages="TypeScript, JavaScript, React, Next.js" date="Feb 2025" languages="Bug Reproduction, Troubleshooting Guide"
show="true" %}} show="true" %}}
- **Reproduced and resolved UI bugs** reported across - **Reproduced and resolved UI bugs** reported across
@@ -79,7 +84,9 @@ show="true" %}}
{{% /resume/project %}} {{% /resume/project %}}
{{% resume/project name="Astronofty" {{% resume/project name="Astronofty"
url="https://github.com/Kevin-Mok/astronofty" languages="JavaScript, React, Solidity" date="Jan 2023" url="https://github.com/Kevin-Mok/astronofty"
languages="Live Demo Support, Stakeholder Updates"
date="Jan 2023"
show="true" %}} show="true" %}}
- Supported a **live demo under time pressure**; - Supported a **live demo under time pressure**;
@@ -97,6 +104,7 @@ show="true" %}}
- **Call Centre & Customer Support:** Active Listening, De-escalation, Clear Written/Verbal Communication, Ticket Triage & Prioritization, SLA Awareness, Call/Chat/Email Etiquette, Documentation & KB Writing - **Call Centre & Customer Support:** Active Listening, De-escalation, Clear Written/Verbal Communication, Ticket Triage & Prioritization, SLA Awareness, Call/Chat/Email Etiquette, Documentation & KB Writing
- **Technical Support:** Tier 1/2 Troubleshooting, Incident Response, Microsoft 365, VPN basics, Log Analysis, Root-Cause Investigation, Linux basics - **Technical Support:** Tier 1/2 Troubleshooting, Incident Response, Microsoft 365, VPN basics, Log Analysis, Root-Cause Investigation, Linux basics
- **Languages:** English; **Cantonese (fluent)**
{{% /resume/section %}}<!--- }}} --> {{% /resume/section %}}<!--- }}} -->