From 19908428be3673713c93bbaf1c45a1c12c78e29d Mon Sep 17 00:00:00 2001
From: Kevin Mok <me@kevin-mok.com>
Date: Sat, 18 Oct 2025 13:26:42 -0400
Subject: [PATCH] Add fluent Cantonese

---
 assets/sass/main.scss    |  9 +++++++++
 content/resume/_index.md | 16 ++++++++++++----
 2 files changed, 21 insertions(+), 4 deletions(-)

diff --git a/assets/sass/main.scss b/assets/sass/main.scss
index cfdd2de..c24561f 100644
--- a/assets/sass/main.scss
+++ b/assets/sass/main.scss
@@ -752,6 +752,8 @@ header {// {{{
 
   &.letter {
     margin-top: 2em;
+    margin-left: 2em;
+    margin-right: 2em;
     line-height: 1.5em;
 
     img {
@@ -766,6 +768,8 @@ header {// {{{
 
     p {
       margin-bottom: 1em;
+      font-size: 25px;
+      line-height: 1.5em;
     }
     
     .no-line-spacing {
@@ -1192,3 +1196,8 @@ pre { background: #2d2d2d; color: #f2f0ec }
 
 //  }}} Pygments  // 
 
+@media print {
+  .resume, body { font-size: 13pt; line-height: 1.5; }
+  .resume li { margin-bottom: 2pt !important; }
+  .resume h2, .resume .section__title { margin: 6pt 0 2pt !important; }
+}
diff --git a/content/resume/_index.md b/content/resume/_index.md
index 77030e4..7a02df0 100644
--- a/content/resume/_index.md
+++ b/content/resume/_index.md
@@ -5,6 +5,7 @@ draft: false
 ---
 
 {{% resume/section "Summary" %}}<!--- {{{ -->
+
 Customer-focused Technical Support professional with 
 Tier 1/2 experience, strong de-escalation and clear 
 communication skills, and a track record of faster 
@@ -12,12 +13,16 @@ first response, fewer escalations, and tighter SLAs.
 Comfortable handling high-throughput ticket queues, 
 documenting fixes into KBs, and translating technical 
 issues into plain language for non-technical users.
+
 {{% /resume/section %}}<!--- }}} -->
 
 {{% resume/section "Work Experience" %}}<!--- {{{ -->
 
 {{% resume/work-experience name="Red Hat" 
-title="Technical Support Engineer Intern (Tier 1/2)" languages="Ticketing" date="May 2023 — Aug 2024" %}}
+title="Technical Support Engineer Intern (Tier 1/2)"
+languages="Ticketing/Triage, Knowledge Base Writing, De-escalation"
+date="May 2023 — Aug 2024" %}}
+
 
 - Delivered **Tier 1/2 frontline support** for CI/CD 
   and Kubernetes issues via a ticket queue, improving 
@@ -48,7 +53,7 @@ title="Technical Support Engineer Intern (Tier 1/2)" languages="Ticketing" date=
 {{% resume/section "Web Dev & Support Projects" %}}<!--- {{{ -->
 
 {{% resume/project name="Rarity Surf" 
-languages="TypeScript, JavaScript, Node.js, React"  
+languages="User Support, Bug Reproduction"
 date="March 2025" show="true" %}}
 
 - Provided **real-time user support** for a live 
@@ -66,7 +71,7 @@ date="March 2025" show="true" %}}
 
 {{% resume/project name="Kanban Calendar" 
 url="https://github.com/Kevin-Mok/astronofty" 
-languages="TypeScript, JavaScript, React, Next.js" date="Feb 2025" 
+languages="Bug Reproduction, Troubleshooting Guide"
 show="true" %}}
 
 - **Reproduced and resolved UI bugs** reported across 
@@ -79,7 +84,9 @@ show="true" %}}
 {{% /resume/project %}}
 
 {{% resume/project name="Astronofty" 
-url="https://github.com/Kevin-Mok/astronofty" languages="JavaScript, React, Solidity" date="Jan 2023" 
+url="https://github.com/Kevin-Mok/astronofty"
+languages="Live Demo Support, Stakeholder Updates"
+date="Jan 2023" 
 show="true" %}}
 
 - Supported a **live demo under time pressure**; 
@@ -97,6 +104,7 @@ show="true" %}}
 
 - **Call Centre & Customer Support:** Active Listening, De-escalation, Clear Written/Verbal Communication, Ticket Triage & Prioritization, SLA Awareness, Call/Chat/Email Etiquette, Documentation & KB Writing
 - **Technical Support:** Tier 1/2 Troubleshooting, Incident Response, Microsoft 365, VPN basics, Log Analysis, Root-Cause Investigation, Linux basics
+- **Languages:** English; **Cantonese (fluent)**
 
 {{% /resume/section %}}<!--- }}} -->