Add fluent Cantonese

content/resume/_index.md

@@ -5,6 +5,7 @@ draft: false
 ---
 
 {{% resume/section "Summary" %}}<!--- {{{ -->
+
 Customer-focused Technical Support professional with 
 Tier 1/2 experience, strong de-escalation and clear 
 communication skills, and a track record of faster 
@@ -12,12 +13,16 @@ first response, fewer escalations, and tighter SLAs.
 Comfortable handling high-throughput ticket queues, 
 documenting fixes into KBs, and translating technical 
 issues into plain language for non-technical users.
+
 {{% /resume/section %}}<!--- }}} -->
 
 {{% resume/section "Work Experience" %}}<!--- {{{ -->
 
 {{% resume/work-experience name="Red Hat" 
-title="Technical Support Engineer Intern (Tier 1/2)" languages="Ticketing" date="May 2023 — Aug 2024" %}}
+title="Technical Support Engineer Intern (Tier 1/2)"
+languages="Ticketing/Triage, Knowledge Base Writing, De-escalation"
+date="May 2023 — Aug 2024" %}}
+
 
 - Delivered **Tier 1/2 frontline support** for CI/CD 
   and Kubernetes issues via a ticket queue, improving 
@@ -48,7 +53,7 @@ title="Technical Support Engineer Intern (Tier 1/2)" languages="Ticketing" date=
 {{% resume/section "Web Dev & Support Projects" %}}<!--- {{{ -->
 
 {{% resume/project name="Rarity Surf" 
-languages="TypeScript, JavaScript, Node.js, React"  
+languages="User Support, Bug Reproduction"
 date="March 2025" show="true" %}}
 
 - Provided **real-time user support** for a live 
@@ -66,7 +71,7 @@ date="March 2025" show="true" %}}
 
 {{% resume/project name="Kanban Calendar" 
 url="https://github.com/Kevin-Mok/astronofty" 
-languages="TypeScript, JavaScript, React, Next.js" date="Feb 2025" 
+languages="Bug Reproduction, Troubleshooting Guide"
 show="true" %}}
 
 - **Reproduced and resolved UI bugs** reported across 
@@ -79,7 +84,9 @@ show="true" %}}
 {{% /resume/project %}}
 
 {{% resume/project name="Astronofty" 
-url="https://github.com/Kevin-Mok/astronofty" languages="JavaScript, React, Solidity" date="Jan 2023" 
+url="https://github.com/Kevin-Mok/astronofty"
+languages="Live Demo Support, Stakeholder Updates"
+date="Jan 2023" 
 show="true" %}}
 
 - Supported a **live demo under time pressure**; 
@@ -97,6 +104,7 @@ show="true" %}}
 
 - **Call Centre & Customer Support:** Active Listening, De-escalation, Clear Written/Verbal Communication, Ticket Triage & Prioritization, SLA Awareness, Call/Chat/Email Etiquette, Documentation & KB Writing
 - **Technical Support:** Tier 1/2 Troubleshooting, Incident Response, Microsoft 365, VPN basics, Log Analysis, Root-Cause Investigation, Linux basics
+- **Languages:** English; **Cantonese (fluent)**
 
 {{% /resume/section %}}<!--- }}} -->