4.3 KiB
| title | date | draft |
|---|---|---|
| Resume | 2019-02-11T07:50:51-05:00 | false |
{{% resume/section "Work Experience" %}}
{{% resume/work-experience name="Red Hat" title="Cloud/Software Engineer Intern" languages="Kubernetes, GoLang, Jenkins" date="May 2022 — Aug 2023" %}}
- Provided Tier 1 and Tier 2 support, resolving user-reported issues with CI/CD pipelines and Kubernetes environments, resulting in a 40% faster average response time.
- Authored clear, user-friendly documentation that translated complex technical processes into step-by-step guides, accelerating onboarding by 50% and enabling non-technical stakeholders to self-serve.
- Diagnosed and resolved 80% of configuration errors in Kubernetes deployments by automating data fetching and validation, reducing system downtime by 40% and improving reliability for end-users.
- Collaborated with QA and DevOps teams to document root causes of startup failures in legacy systems, implementing dynamic probes that cut production launch issues by 50%.
- Reduced deployment-related support tickets by 66% by developing a CLI tool to automate Kubernetes binary deployments, with documented troubleshooting procedures that cut resolution time from 45 to 15 minutes.
- Decreased configuration error escalations by 30% through dynamic probe defaults and created knowledge base articles enabling Tier 1 support to resolve most probe issues independently.
- Standardized debugging environments with reusable pipeline templates, reducing support team setup time for issue reproduction by 75%.
{{% /resume/section %}}
{{% resume/section "Web Dev Projects" %}}
{{% resume/project name="Rarity Surf"
languages="TypeScript, JavaScript, Node.js, React"
date="March 2025" show="true" %}}
- Provided direct user support for a live NFT analytics platform, resolving front-end filtering bugs and API integration issues in real-time.
- Developed a full-stack web app to analyze NFT rarity, increasing market research efficiency by 80% and reducing user-reported data errors.
- Translated user requests into technical features, adding filters (price, traits) and improving usability for non-technical users.
- Debugged and optimized API performance under load, reducing latency by 50% and enabling 3,000+ concurrent users to filter NFT data seamlessly - addressing real-time customer usability issues.
{{% /resume/project %}}
{{% resume/project name="Kanban Calendar" url="https://github.com/Kevin-Mok/astronofty" languages="TypeScript, JavaScript, React, Next.js" date="Jan 2023" show="true" %}}
- Resolved UI bugs and cross-device compatibility issues, contributing documentation for consistent reproduction and team-wide fixes.
- Built and maintained a responsive calendar interface, enhancing productivity for users managing personal and professional tasks.
{{% /resume/project %}}
{{% resume/project name="Astronofty" url="https://github.com/Kevin-Mok/astronofty" languages="JavaScript, React, Solidity" date="Jan 2023" show="true" %}}
- Developed technical solutions in high-pressure environments, earning 2nd place at UofTHacks X for a decentralized NFT marketplace app.
- Handled real-time user testing feedback, adapting components on the fly to resolve blocking issues during demo.
{{% /resume/project %}}
{{% /resume/section %}}
{{% resume/section skills %}}
- IT Support Skills: Tier 1/2 Troubleshooting, Incident Response, Log Analysis, Knowledge Base Writing, Root Cause Investigation
- Customer Support: Cross-team Collaboration, Communication, User Training, Documentation
- Programming Languages: Python, Go, JavaScript, TypeScript
- Web Development: React, Django
{{% /resume/section %}}
{{% resume/section education %}}
{{% resume/education name="University of Toronto (St. George)" title="Computer Science Specialist — 3.84 GPA (CS). Graduated with High Distinction." date="2019 — 2024" %}}
{{% /resume/section %}}