---
title: "Resume"
date: 2019-02-11T07:50:51-05:00
draft: false
---
{{% resume/section "Work Experience" %}}<!--- {{{ -->

{{% resume/work-experience name="Red Hat" 
title="Cloud/Software Engineer Intern" languages="Kubernetes, GoLang, Jenkins" date="May 2022 — Aug 2023" %}}

- **Provided Tier 1 and Tier 2 support**, resolving 
  user-reported issues with CI/CD pipelines and Kubernetes 
  environments, resulting in a **40% faster average response 
  time**.
- **Authored clear, user-friendly documentation** that 
  translated complex technical processes into 
  step-by-step guides, **accelerating onboarding by 
  50%** and enabling non-technical stakeholders to 
  self-serve.  
- **Diagnosed and resolved 80% of configuration 
  errors** in Kubernetes deployments by automating data 
  fetching and validation, **reducing system downtime 
  by 40%** and improving reliability for end-users.
- **Collaborated with QA and DevOps teams** to document 
  root causes of startup failures in legacy systems, 
  implementing dynamic probes that **cut production 
  launch issues by 50%**.  
- **Reduced deployment-related support tickets by 66%** 
  by developing a CLI tool to automate Kubernetes 
  binary deployments, with documented troubleshooting 
  procedures that cut resolution time from 45 to 15 
  minutes.
- **Decreased configuration error escalations by 30%** 
  through dynamic probe defaults and created knowledge 
  base articles enabling Tier 1 support to resolve most 
  probe issues independently.
- **Standardized debugging environments** with reusable 
  pipeline templates, reducing support team setup time 
  for issue reproduction by 75%.

{{% /resume/section %}}<!--- }}} -->

{{% resume/section "Web Dev Projects" %}}<!--- {{{ -->

<!--- Rarity Surf {{{ -->

{{% resume/project name="Rarity Surf" 
languages="TypeScript, JavaScript, Node.js, React"  
date="March 2025" show="true" %}}

- **Provided direct user support** for a live NFT analytics 
  platform, resolving front-end filtering bugs and API 
  integration issues in real-time.
- **Developed a full-stack web app** to analyze NFT rarity, 
  increasing market research efficiency by 80% and reducing 
  user-reported data errors.
- **Translated user requests into technical features**, 
  adding filters (price, traits) and improving usability for 
  non-technical users.
- **Debugged and optimized API performance** under 
  load, reducing latency by 50% and enabling **3,000+ 
  concurrent users** to filter NFT data 
  seamlessly - addressing real-time customer usability 
  issues.

{{% /resume/project %}}

<!--- Rarity Surf }}} -->

<!--- {{{ Kanban -->

{{% resume/project name="Kanban Calendar" 
url="https://github.com/Kevin-Mok/astronofty" 
languages="TypeScript, JavaScript, React, Next.js" date="Jan 2023" 
show="true" %}}

- **Resolved UI bugs and cross-device compatibility 
  issues**, contributing documentation for consistent 
  reproduction and team-wide fixes.
- **Built and maintained a [responsive calendar interface](https://kanban-calendar-lake.vercel.app/)**, 
  enhancing productivity for users managing personal and 
  professional tasks.

{{% /resume/project %}}

<!--- }}} Kanban -->

{{% resume/project name="Astronofty" 
url="https://github.com/Kevin-Mok/astronofty" languages="JavaScript, React, Solidity" date="Jan 2023" 
show="true" %}}

- **Developed technical solutions in high-pressure 
  environments**, earning 2nd place at UofTHacks X for a 
  decentralized NFT marketplace app.
- **Handled real-time user testing feedback**, adapting 
  components on the fly to resolve blocking issues during 
  demo.

{{% /resume/project %}}

{{% /resume/section %}}<!--- }}} -->

{{% resume/section skills %}}<!--- {{{ -->

- **IT Support Skills**: Tier 1/2 Troubleshooting, Incident 
  Response, Log Analysis, Knowledge Base Writing, Root Cause 
  Investigation
- **Customer Support**: Cross-team Collaboration, 
  Communication, User Training, Documentation
- **Programming Languages**: Python, Go, JavaScript, 
  TypeScript
- **Web Development**: React, Django

{{% /resume/section %}}<!--- }}} -->

{{% resume/section education %}}<!--- {{{ -->

{{% resume/education name="University of Toronto (St. George)"
title="Computer Science Specialist — 3.84 GPA (CS). Graduated with High Distinction." date="2019 — 2024" %}}

{{% /resume/section %}}<!--- }}} -->

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