---
title: "Resume"
date: 2019-02-11T07:50:51-05:00
draft: false
---
{{% resume/section "Work Experience" %}}<!--- {{{ -->

{{% resume/work-experience name="Red Hat" 
title="Cloud/Software Engineer Intern" languages="Kubernetes, GoLang, Jenkins" date="May 2022 — Aug 2023" %}}

- **Authored clear, user-friendly documentation** that 
  translated complex technical processes into 
  step-by-step guides, **accelerating onboarding by 
  50%** and enabling non-technical stakeholders to 
  self-serve.  
- **Troubleshot CI/CD pipeline failures** 
  (Jenkins/Groovy), reducing manual intervention by 60% 
  through automated PR testing - **directly improving 
  team responsiveness to critical bugs**.
- **Diagnosed and resolved 80% of configuration 
  errors** in Kubernetes deployments by automating data 
  fetching and validation, **reducing system downtime 
  by 40%** and improving reliability for end-users.
- **Collaborated with QA and DevOps teams** to document 
  root causes of startup failures in legacy systems, 
  implementing dynamic probes that **cut production 
  launch issues by 50%**.  
- **Reduced deployment-related support tickets by 66%** 
  by developing a CLI tool to automate Kubernetes 
  binary deployments, with documented troubleshooting 
  procedures that cut resolution time from 45 to 15 
  minutes.
- **Decreased configuration error escalations by 30%** 
  through dynamic probe defaults, and created knowledge 
  base articles enabling Tier 1 support to resolve most 
  probe issues independently.
- **Standardized debugging environments** with reusable 
  pipeline templates, reducing support team setup time 
  for issue reproduction by 75%.

{{% /resume/section %}}<!--- }}} -->

{{% resume/section "Web Dev Projects" %}}<!--- {{{ -->

<!--- Rarity Surf {{{ -->

{{% resume/project name="Rarity Surf" 
languages="TypeScript, JavaScript, Node.js, React"  
date="March 2025" show="true" %}}

- **Developed a full-stack web application 
  (TypeScript/JavaScript)** to generate 
  rarity rankings for NFT's, integrating with **leading 
  marketplace's API** to enable users to quickly identify 
  rare NFT's and check their listing status, **improving 
  market research efficiency by 80%**.
- **Provided direct user support** for NFT analytics 
  platform, troubleshooting API integration issues with 
  marketplace partners.
- **Worked directly with users** to implement frontend 
  filters (price, traits), translating business 
  requirements into technical solutions for 
  non-technical audiences.
- **Debugged and optimized API performance** under 
  load, reducing latency by 50% and enabling **3,000+ 
  concurrent users** to filter NFT data 
  seamlessly - addressing real-time customer usability 
  issues.

{{% /resume/project %}}

<!--- Rarity Surf }}} -->

<!--- {{{ Kanban -->

{{% resume/project name="Kanban Calendar" 
url="https://github.com/Kevin-Mok/astronofty" 
languages="TypeScript, JavaScript, React, Next.js" date="Jan 2023" 
show="true" %}}

- **Developed a [responsive calendar Kanban 
  board](https://kanban-calendar-lake.vercel.app/) 
  using Next.js, TypeScript, and Tailwind CSS**, 
  featuring draggable events, smooth card-to-detail 
  transitions week/day views optimized for both desktop 
  and mobile.
- **Resolved cross-device UI/UX inconsistencies** 
  (drag-and-drop, mobile gestures) and documented 
  reproducible steps for QA, improving accessibility 
  for diverse user bases.

{{% /resume/project %}}

<!--- }}} Kanban -->

{{% resume/project name="Astronofty" 
url="https://github.com/Kevin-Mok/astronofty" languages="JavaScript, React, Solidity" date="Jan 2023" 
show="true" %}}

- **Secured [2nd place](https://devpost.com/software/astronofty) overall out of 150+ teams** at UofTHacks 
  X, a 36-hour hackathon, for developing a blockchain-based 
  NFT marketplace app.
- **Built and optimized React (JavaScript) [components](https://github.com/Kevin-Mok/astronofty/tree/main/src/components)** to synchronously 
  upload images and metadata to IPFS, **enhancing user engagement by 80%** during the demo.

{{% /resume/project %}}

{{% /resume/section %}}<!--- }}} -->

{{% resume/section skills %}}<!--- {{{ -->

**Technical writing**, user guides, **TypeScript**, **JavaScript**, **React**, **Node.js**, **Python**, **Django**, PostgreSQL, MongoDB, Bash, **Git**, **Linux**, **Command Line**, Go(Lang), AWS, Kubernetes, Terraform, Docker (Compose), Jenkins, Groovy, Solidity, C  

{{% /resume/section %}}<!--- }}} -->

{{% resume/section education %}}<!--- {{{ -->

{{% resume/education name="University of Toronto (St. George)"
title="Computer Science Specialist — 3.84 GPA (CS). Graduated with High Distinction." date="2019 — 2024" %}}

{{% /resume/section %}}<!--- }}} -->

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