Opta

content/resume/_index.md

@@ -12,6 +12,19 @@ title="Cloud/Software Engineer Intern" languages="Kubernetes, GoLang, Jenkins" d
   user-reported issues with CI/CD pipelines and Kubernetes 
   environments, resulting in a **40% faster average response 
   time**.
+- **Authored clear, user-friendly documentation** that 
+  translated complex technical processes into 
+  step-by-step guides, **accelerating onboarding by 
+  50%** and enabling non-technical stakeholders to 
+  self-serve.  
+- **Demonstrated leadership and collaboration** by actively 
+  contributing to **Agile** sprint planning in a 12-member team, 
+  driving improvement in sprint velocity through 
+  optimized task delegation and idea generation.
+- **Collaborated with QA and DevOps teams** to document 
+  root causes of startup failures in legacy systems, 
+  implementing dynamic probes that **cut production 
+  launch issues by 50%**.  
 - **Diagnosed and resolved 80% of configuration 
   errors** in Kubernetes deployments by automating data 
   fetching and validation, **reducing system downtime 
@@ -25,15 +38,15 @@ title="Cloud/Software Engineer Intern" languages="Kubernetes, GoLang, Jenkins" d
   through dynamic probe defaults and created knowledge 
   base articles enabling Tier 1 support to resolve most 
   probe issues independently.
-- **Authored clear, user-friendly documentation** that 
+
-  translated complex technical processes into 
+{{% /resume/section %}}<!--- }}} -->
-  step-by-step guides, **accelerating onboarding by 
+
-  50%** and enabling non-technical stakeholders to 
+{{% resume/section skills %}}<!--- {{{ -->
-  self-serve.  
+
-- **Collaborated with QA and DevOps teams** to document 
+- **Data Entry**: 120 WPM, Microsoft 365 (Office/Excel)
-  root causes of startup failures in legacy systems, 
+- **Customer Support**: Tier 1/2 Troubleshooting, Cross-team Collaboration, 
-  implementing dynamic probes that **cut production 
+  Communication, Documentation
-  launch issues by 50%**.  
+- **Programming**: Python, Go, JavaScript, TypeScript, AWS, PostgreSQL, Linux, React, Django
 
 {{% /resume/section %}}<!--- }}} -->
 
@@ -50,11 +63,6 @@ date="March 2025" show="true" %}}
   integration issues in real-time.
 - **Developed a full-stack web application with PostgreSQL database** to analyze NFT rarity rankings, increasing market research efficiency by 80%.
 - **Translated user requests into technical features**, implementing real-time PostgreSQL-powered filters that improved usability for non-technical traders.
-- **Debugged and optimized API performance** under 
-  load, reducing latency by 50% and enabling **3,000+ 
-  concurrent users** to filter NFT data 
-  seamlessly, addressing real-time customer usability 
-  issues.
 
 {{% /resume/project %}}
 
@@ -97,25 +105,17 @@ show="true" %}}
 
 {{% /resume/section %}}<!--- }}} -->
 
-{{% resume/section skills %}}<!--- {{{ -->
-
-- **IT Support Skills**: Tier 1/2 Troubleshooting, Incident 
-  Response, Jira, Microsoft 365, VPN, Log Analysis, Knowledge Base Writing, Root Cause 
-  Investigation 
-- **Customer Support**: Cross-team Collaboration, 
-  Communication, User Training, Documentation
-- **Programming Languages**: Python, Go, JavaScript, 
-  TypeScript
-- **Web Development**: PostgreSQL, Linux, React, Django
-
-{{% /resume/section %}}<!--- }}} -->
 
 {{% resume/section education %}}<!--- {{{ -->
 
 {{% resume/education name="University of Toronto (St. George)"
 title="Computer Science Specialist — 3.84 GPA (CS). Graduated with High Distinction." date="2019 — 2024" %}}
 
-- **Relevant Coursework**: Computer Networking, Databases, Operating Systems
+{{% /resume/section %}}<!--- }}} -->
+
+{{% resume/section "Referral" %}}<!--- {{{ -->
+
+{{% resume/references %}}
 
 {{% /resume/section %}}<!--- }}} -->
 

layouts/shortcodes/resume/references.html

@@ -1,10 +1,5 @@
 <div class="references">
   <span>
-    See my LinkedIn for 
+    Referred to job by Stephanie Te (stephanie.te@verisk.com).
-    <a href="https://www.linkedin.com/in/kev-mok/details/recommendations/?detailScreenTabIndex=0"
-      target="_blank">
-    references</a> from my
-    Red Hat managers/mentee, a startup client and a graduate
-    student mentor.
   </span>
 </div>