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resume-cal
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rbc-aml
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.gitignore
vendored
2
.gitignore
vendored
@@ -4,7 +4,7 @@ resources/_gen/
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themes/base16*
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*.pdf
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*p*.md
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*pt*
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commit-msg.txt
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.hugo_build.lock
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@@ -104,7 +104,7 @@ body {
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background-color: $background-color;
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color: $color;
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// line-height: 1.5;
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line-height: 1.59;
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line-height: 1.57;
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// font-size: 100%;
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// font-size: 15px;
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font-size: 17px;
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@@ -578,7 +578,7 @@ header {// {{{
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// }
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}// }}}
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h2 {// {{{
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//color: $base-orange;
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color: $base-orange;
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margin-top: .5rem;
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font-size: 1em;
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@@ -639,25 +639,15 @@ header {// {{{
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}
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.project-header {
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display: flex;
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align-items: baseline;
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justify-content: space-between;
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// margin-bottom: .6em;
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// margin-bottom: .1em;
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margin-bottom: 5px;
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}
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.project-date {
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margin-left: 1em;
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}
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.project-title {
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// color: $base-blue;
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color: black;
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display: inline;
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margin-right: 0.5em;
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}
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.project-title span {
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display: inline;
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margin-left: 0.5em;
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font-weight: normal;
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}
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.project-link {
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@@ -719,10 +709,8 @@ header {// {{{
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}
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.languages {
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font-weight: normal;
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font-style: normal;
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margin-left: 0.5em;
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color: $base03;
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// font-style: italic;
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// font-size: .9em;
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}
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.institution {
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@@ -752,8 +740,6 @@ header {// {{{
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&.letter {
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margin-top: 2em;
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margin-left: 2em;
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margin-right: 2em;
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line-height: 1.5em;
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img {
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@@ -768,8 +754,6 @@ header {// {{{
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p {
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margin-bottom: 1em;
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font-size: 25px;
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line-height: 1.5em;
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}
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.no-line-spacing {
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@@ -1196,8 +1180,3 @@ pre { background: #2d2d2d; color: #f2f0ec }
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// }}} Pygments //
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@media print {
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.resume, body { font-size: 13pt; line-height: 1.5; }
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.resume li { margin-bottom: 2pt !important; }
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.resume h2, .resume .section__title { margin: 6pt 0 2pt !important; }
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}
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@@ -3,59 +3,129 @@ title: "Resume"
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date: 2019-02-11T07:50:51-05:00
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draft: false
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---
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{{% resume/section projects %}}<!--- {{{ -->
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{{% resume/section "Summary" %}}
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Customer-focused call centre professional with Tier 1/2 support experience, de-escalation, and clear communication. Improves first-response, reduces escalations, and shortens resolution times across high-volume phone/chat/email queues. Strong documentation habits and plain-language explanations for non-technical users.
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{{% /resume/section %}}
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<!--- RBC AML {{{ -->
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{{% resume/section "Work Experience" %}}
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{{% resume/project name="AML Risk Analytics"
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languages="Python, SQL, Tableau"
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date="July 2025" show="true" %}}
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{{% resume/work-experience
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name="Digital Goods Marketplace"
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title="Owner–Operator (Customer Support & Sales)"
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languages="Live Chat Support, Dispute Resolution, Sales Negotiation"
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date="July 2025 — Present"
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%}}
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* Built an end-to-end AML simulation using **Python**,
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generating **9M+ records** across customers,
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transactions, and alerts to mimic real-world
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financial behavior and suspicious activity patterns.
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* Wrote advanced **SQL (CTEs + joins)** to classify
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**high-risk customers**, calculate alert counts, and
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filter transactions over the past 90 days with
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aggregated metrics.
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* Engineered a **risk scoring model** in Python
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using transaction thresholds and alert volume to
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classify customers as Elevated or Critical risk.
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* Designed **interactive Tableau dashboards** (Risk
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Heatmap, Alert Efficiency, Risk vs. Avg Amount) to
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visualize cross-country AML exposure and alert
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effectiveness.
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- **Developed KPI-ready metrics** (alert rate, avg USD
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exposure, transaction volume) to drive AML
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performance reporting and enable cross-country risk
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comparisons.
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- **Normalized multi-currency transaction data** to
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ensure consistent exposure calculations across USD,
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CAD, and EUR, supporting reliable AML metric
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aggregation.
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- Built and managed a **peer-to-peer e-commerce operation** reselling digital items; exceeded **$50,000+ gross merchandise
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value**.
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- Closed transactions and **middlemanned for high-value trades exceeding $5,000+ deals)** with **250+ verified vouches**, maintaining **5-star satisfaction** and **zero unresolved disputes**.
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- Handled **end-to-end operations and escrow**: sourcing, pricing, inventory, listings, secure payments and fulfillment.
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- Implemented **fair-value pricing** and **bundle offers** to accelerate turnover and improve margins while reducing low-value inquiries.
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- Standardized **ownership verification and middleman workflows** to mitigate **fraud/chargeback** risk on large trades.
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- Tracked **P&L and cash flow**; reconciled payments and maintained records for auditability.
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{{% resume/work-experience
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name="Red Hat"
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title="Technical Support Engineer Intern (Tier 1/2)"
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languages="Ticketing/Triage, De-escalation, Knowledge Base Writing"
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date="Aug 2022 — Aug 2024"
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%}}
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- Delivered **Tier 1/2 frontline support** for CI/CD and Kubernetes issues via a ticket queue, improving **first-response time by 40%** through better triage and routing.
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- Performed **incident troubleshooting and root-cause analysis**; automated data capture/validation that resolved **80% of config errors** and **reduced downtime by 40%**.
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- Wrote **clear, step-by-step knowledge-base articles** and troubleshooting flows that enabled Tier 1 to solve common probe issues, **cutting escalations by 30%**.
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- Built a deployment **runbook** that standardized fixes and **reduced repeat contacts/tickets by 66%**; **shortened resolution time from 45 → 15 minutes**.
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- Kept users informed with **concise status updates**, set expectations, and **de-escalated frustrated stakeholders** by focusing on next steps and time to resolution.
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- Partnered with QA/DevOps to capture **root causes** of startup failures; implemented dynamic probes that **cut production launch issues by 50%**.
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{{% /resume/section %}}
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{{% resume/section "Web Dev Projects" %}}
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{{% resume/project name="Rarity Surf" languages="User Support, Bug Reproduction" date="March 2024 — Dec 2024" show="true" %}}
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- Reproduced user-reported issues; wrote **concise repro steps** and a **known-issues + workarounds** note to reduce repeat questions.
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- Partnered with devs to **prioritize fixes** from impact-driven triage and shipped **onboarding/troubleshooting snippets** that cut new-user setup pings, improved first-contact resolution, and kept user-facing notes up to date.
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{{% /resume/project %}}
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{{% /resume/section %}}
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{{% resume/section "Skills" %}}
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- **Customer Support & Call Centre:** Active listening, empathy, de-escalation, clear written/verbal comms, ticket triage/prioritization, SLA awareness, call/chat/email etiquette, documentation & KB writing
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- **Technical:** Microsoft 365, VPN/log basics, Linux basics
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- **Languages:** English; **Cantonese (fluent)**
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{{% /resume/section %}}
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<!--- RBC AML }}} -->
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<!--- Spotify Visualized {{{ -->
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{{% resume/project name="Spotify Visualized"
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url="https://github.com/Kevin-Mok/astronofty" languages="Python, Django" date="June 2023"
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show="true" %}}
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- **Built a high-performance Python backend** using
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Django and PostgreSQL to process 10K+ data records
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per user, optimizing ingestion pipelines via API
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integration and ORM modeling.
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- **Engineered normalized database schemas** to
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streamline query workflows, achieving a **50%
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reduction in PostgreSQL latency** for high-volume
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reporting tasks.
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- **Visualized user music libraries in Tableau**,
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creating dashboards that grouped tracks by **artist
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and genre**, enabling users to explore listening
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patterns and discover trends in their Spotify data.
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{{% /resume/project %}}
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<!--- Spotify Visualized }}} -->
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<!--- Rarity Surf {{{ -->
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{{% resume/project name="Rarity Surf"
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languages="Python, Django, JavaScript, React"
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date="Oct 2022" show="true" %}}
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- **Built a full-stack reporting tool** using React,
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Django, and **PostgreSQL** to analyze
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structured/unstructured metadata from APIs, enabling
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real-time rarity scoring and improving insight
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delivery by **80%**.
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- **Optimized SQL query performance** within a
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Django-based pipeline, processing NFT ranking data at
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scale and exposing results via GraphQL with
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**low-latency response times under high concurrency
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(2,000+ queries)**.
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{{% /resume/project %}}
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<!--- Rarity Surf }}} -->
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{{% /resume/section %}}<!--- }}} -->
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{{% resume/section "Work Experience" %}}<!--- {{{ -->
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{{% resume/work-experience name="Red Hat"
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title="Cloud/Software Engineer Intern" languages="Kubernetes, GoLang, Jenkins" date="May 2022 - Aug 2023" %}}
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- **Decreased manual configuration errors by 80%** by
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automating service discovery and dynamic config
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updates, aligning with AML goals of minimizing
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operational risk and improving data integrity.
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- **Enhanced CI pipeline reproducibility and
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performance** by rewriting the Jenkins nightly
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pipeline to support automated PR-level testing with
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reusable parameters, improving report consistency
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across environments.
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- **Collaborated cross-functionally** with developers
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and testers to maintain reliable infrastructure,
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echoing the AML role's emphasis on stakeholder
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partnership for building robust reporting systems.
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- **Improved system reliability** during production
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launches by implementing startup probes for legacy
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services, reducing downtime and enhancing stability
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||||
for automated monitoring/reporting pipelines.
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- **Reduced reporting deployment time by 66%** by
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building a CLI-based solution to push compiled
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binaries directly into Kubernetes/Openshift clusters,
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accelerating turnaround for testing and data
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||||
validation workflows.
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||||
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{{% /resume/section %}}<!--- }}} -->
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||||
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{{% resume/section skills %}}<!--- {{{ -->
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||||
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**Python**, **SQL**, **PostgreSQL**, **Tableau**, **MongoDB**, **JavaScript**, Django, **React**, Bash, **Git**, **Linux**, **Command Line**, Go(Lang), AWS, Kubernetes, Terraform, Docker (Compose), Jenkins, Groovy, Solidity, C
|
||||
|
||||
{{% /resume/section %}}<!--- }}} -->
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||||
|
||||
{{% resume/section education %}}<!--- {{{ -->
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||||
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{{% resume/section "Education" %}}
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{{% resume/education name="University of Toronto (St. George)"
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title="Computer Science Specialist — 3.84 GPA. Graduated with High Distinction."
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date="2020 — 2025" %}}
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||||
{{% /resume/section %}}
|
||||
title="Computer Science Specialist - 3.84 GPA (CS). Graduated with High Distinction." date="2019 - 2024" %}}
|
||||
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||||
{{% /resume/section %}}<!--- }}} -->
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||||
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<!-- vim: fdm=marker -->
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@@ -1,39 +0,0 @@
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# ME Sniper
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write me a resume section similar to this (just a bit longer) for a web dev resume based on the points after with made up statistics
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## Old
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- **Developed a full-stack web application** to generate rarity
|
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rankings for NFT's integrated with leading NFT
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marketplace's (OpenSea) API,
|
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enabling users to **quickly identify rare NFT's** and check
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their listing status, **improving market research efficiency by 80%**.
|
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- **Architected a robust Django (Python) [backend](https://github.com/Kevin-Mok/rarity-surf)** to fetch and process
|
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NFT metadata from IPFS, store rarity rankings in
|
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**PostgreSQL**, and serve the data via GraphQL API, **ensuring low-latency access and scaling to handle 2,000+ concurrent requests**.
|
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- **Developed a dynamic React (Javascript)
|
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[frontend](https://github.com/Kevin-Mok/rarity-surf-frontend)** using hooks to load
|
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rarity data in real-time, styled with Tailwind for
|
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mobile responsiveness, **improving user experience
|
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and reducing frontend load times by 70%**.
|
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|
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## New
|
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- Developed a full-stack web application to generate rarity rankings for NFT’s integrated with leading NFT marketplace’s (Magic
|
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Eden) API, enabling users to quickly identify rare NFT’s and check their listing status, improving market research efficiency by 80%.
|
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- fetch metadata from either IPFS or website in parallel processes to create rarity
|
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rankings as soon as metadata revealed
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- reverse engineered algorithm for rarity rankings for NFT's based on article from
|
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marketplace about their in-house statistical rarity
|
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ranking
|
||||
- created Prisma schema for PostgreSQL for database to store NFT data
|
||||
- Node.js backend with API endpoints to return NFT's based
|
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on max rank/price along with rarest traits
|
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- lowest prices for rarity percentile to see if good deal
|
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- fetch all listings from leading marketplace (Magic Eden) to be
|
||||
able to identify which rare NFT's are on sale and be able
|
||||
to filter based on max price/filter
|
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- store previous sales data to check whether a buy at rarity
|
||||
percentile is a good deal
|
||||
- React FE to dynamically load NFT's based on rarity
|
||||
rank/price filter with ability to hide seen ones
|
||||
- Discord bot to notify you when customizable profitable resale
|
||||
opportunity comes up based on rarity level/price
|
||||
@@ -52,41 +52,6 @@ date="Oct 2021" show="true" %}}
|
||||
|
||||
<!--- Rarity Surf }}} -->
|
||||
|
||||
<!--- Rarity Surf {{{ -->
|
||||
|
||||
{{% resume/project name="Rarity Surf (2)"
|
||||
languages="Typescript, Node.js, React"
|
||||
date="" show="true" %}}
|
||||
|
||||
- **Developed a full-stack web application** to generate
|
||||
rarity rankings for NFT's, integrating with **leading
|
||||
marketplace’s API** to enable users to quickly identify
|
||||
rare NFT's and check their listing status, **improving
|
||||
market research efficiency by 80%**.
|
||||
- **Built a scalable Node.js backend** with REST API
|
||||
endpoints to return NFTs based on customizable filters
|
||||
such as max rank, price, and rarest traits. **Optimized
|
||||
performance** to handle **3,000+ concurrent requests** by
|
||||
implementing efficient data fetching and caching
|
||||
mechanisms, ensuring low-latency access to NFT data.
|
||||
- **Developed a dynamic React frontend** to load and display
|
||||
NFT's in real-time based on user-defined filters to
|
||||
streamline browsing. Styled the interface using **Tailwind
|
||||
CSS** for a responsive and modern design, **reducing
|
||||
frontend load times by 50%**.
|
||||
- **Developed a Discord bot** to notify users of profitable
|
||||
resale opportunities by leveraging historical sales data
|
||||
to assess deal quality. This feature **increased user
|
||||
engagement by 80%** and provided a seamless way for users
|
||||
to stay updated on market opportunities.
|
||||
- Designed and implemented a **PostgreSQL schema** for to
|
||||
efficiently store NFT data, including metadata, rarity
|
||||
scores, and historical sales data.
|
||||
|
||||
{{% /resume/project %}}
|
||||
|
||||
<!--- Rarity Surf }}} -->
|
||||
|
||||
<!--- Astronofty {{{ -->
|
||||
|
||||
{{% resume/project name="Astronofty"
|
||||
@@ -177,6 +142,7 @@ url="https://kevin-mok.com/server/" languages="AWS, Kubernetes, Docker, Terrafor
|
||||
|
||||
<!--- AWS 3 }}} -->
|
||||
|
||||
|
||||
<!--- Astronofty (extended) {{{ -->
|
||||
|
||||
{{% resume/project name="Astronofty"
|
||||
@@ -2,8 +2,9 @@
|
||||
<div class="row project-header">
|
||||
<div class="col-8 text-left">
|
||||
<h2 class="project-title">
|
||||
{{ .Get "name" }} <span class="languages"><{{ .Get "languages" }}></span>
|
||||
{{ .Get "name" }}
|
||||
</h2>
|
||||
<span><{{ .Get "languages" }}></span>
|
||||
</div>
|
||||
<div class="col-4 text-right date">{{ .Get "date" }}</div>
|
||||
</div>
|
||||
|
||||
@@ -5,16 +5,13 @@
|
||||
{{ .Get "name" }}
|
||||
</p>
|
||||
</div>
|
||||
<div class="col text-right date">
|
||||
{{ .Get "date" }}
|
||||
</div>
|
||||
<div class="col text-right date">{{ .Get "date" }}</div>
|
||||
</div>
|
||||
<!-- <span class="title"> -->
|
||||
<span class="position">
|
||||
{{ .Get "title" }}
|
||||
</span>
|
||||
{{ with .Get "languages" }}
|
||||
<span class="languages">
|
||||
{{ . }}
|
||||
<{{ .Get "languages" }}>
|
||||
</span>
|
||||
{{ end }}
|
||||
</div>
|
||||
|
||||
Submodule static/pdf updated: e4e21878ec...6d0677da34
Reference in New Issue
Block a user