Hugo bugs/update MM

.gitignore

@@ -4,6 +4,7 @@ resources/_gen/
 themes/base16*
 
 *.pdf
+*p*.md
 
 commit-msg.txt
 .hugo_build.lock

assets/sass/main.scss

@@ -104,7 +104,7 @@ body {
   background-color: $background-color;
   color: $color;
   // line-height: 1.5;
-  line-height: 1.57;
+  line-height: 1.59;
   // font-size: 100%;
   // font-size: 15px;
   font-size: 17px;
@@ -578,7 +578,7 @@ header {// {{{
     // }
   }// }}}
   h2 {// {{{
-    color: $base-orange;
+    //color: $base-orange;
     margin-top: .5rem;
     font-size: 1em;
 
@@ -639,15 +639,25 @@ header {// {{{
       }
 
       .project-header {
-        // margin-bottom: .6em;
-        // margin-bottom: .1em;
+        display: flex;
+        align-items: baseline;
+        justify-content: space-between;
         margin-bottom: 5px;
       }
 
+      .project-date {
+        margin-left: 1em;
+      }
+
       .project-title {
-        // color: $base-blue;
-        color: black;
         display: inline;
+        margin-right: 0.5em;
+      }
+
+      .project-title span {
+        display: inline;
+        margin-left: 0.5em;
+        font-weight: normal;
       }
 
       .project-link {
@@ -709,8 +719,10 @@ header {// {{{
   }
 
   .languages {
-    // font-style: italic;
-    // font-size: .9em;
+    font-weight: normal;
+    font-style: normal;
+    margin-left: 0.5em;
+    color: $base03;
   }
 
   .institution {
@@ -740,6 +752,8 @@ header {// {{{
 
   &.letter {
     margin-top: 2em;
+    margin-left: 2em;
+    margin-right: 2em;
     line-height: 1.5em;
 
     img {
@@ -754,6 +768,8 @@ header {// {{{
 
     p {
       margin-bottom: 1em;
+      font-size: 25px;
+      line-height: 1.5em;
     }
     
     .no-line-spacing {
@@ -1180,3 +1196,8 @@ pre { background: #2d2d2d; color: #f2f0ec }
 
 //  }}} Pygments  // 
 
+@media print {
+  .resume, body { font-size: 13pt; line-height: 1.5; }
+  .resume li { margin-bottom: 2pt !important; }
+  .resume h2, .resume .section__title { margin: 6pt 0 2pt !important; }
+}

content/resume/_index.md

@@ -3,106 +3,59 @@ title: "Resume"
 date: 2019-02-11T07:50:51-05:00
 draft: false
 ---
-{{% resume/section "Work Experience" %}}<!--- {{{ -->
 
-{{% resume/work-experience name="Red Hat" 
-title="Cloud/Software Engineer Intern" languages="Kubernetes, GoLang, Jenkins" date="May 2020 — Aug 2021" %}}
+{{% resume/section "Summary" %}}
+Customer-focused call centre professional with Tier 1/2 support experience, de-escalation, and clear communication. Improves first-response, reduces escalations, and shortens resolution times across high-volume phone/chat/email queues. Strong documentation habits and plain-language explanations for non-technical users.
+{{% /resume/section %}}
 
-- **Reduced deployment time by 66%** by implementing a 
-  [solution](https://github.com/apache/incubator-kie-kogito-operator/commit/175a6356c5474f2360ccb8ae835e0b9b2d653cf1) for deploying locally-compiled binaries onto 
-  Kubernetes/OpenShift via command-line, **cutting average 
-  deployment times from 45 minutes to 15 minutes**. 
-  (**Kubernetes/GoLang** used for this and three below). 
-- **Eliminated 80% of manual configuration errors** by enabling 
-  the Kubernetes operator to automatically fetch data from 
-  deployed services and update configurations, **deprecating 
-  legacy startup scripts and reducing overall startup time 
-  by 40%**.
-- **Improved application stability** by introducing startup 
-  probes for legacy applications with longer boot times, 
-  **resulting in a 50% reduction in startup-related failures 
-  and downtime during production launches**.
-- **Enhanced system reliability** by refactoring probes to 
-  [assign default values](https://github.com/apache/incubator-kie-kogito-operator/commit/af4977af228ec8648be28779259d4552246b656f) dynamically based on deployed YAML 
-  files and fixing reconciliation issues, **increasing probe accuracy by 30%** and preventing misconfigurations.
-- **Increased CI pipeline efficiency** by rewriting the 
-  **Jenkins (Groovy)** [nightly pipeline](https://github.com/apache/incubator-kie-kogito-pipelines/commit/4c83f1aecdea2c1ba2796b79839a90d4083dce88) to run in a GitHub PR 
-  environment, allowing for automated testing of all 
-  team-submitted PRs prior to merging, **reducing manual 
-  intervention by 60%**.
-- **Demonstrated leadership and collaboration** by actively 
-  contributing to Agile sprint planning in a 12-member team, 
-  driving improvement in sprint velocity through 
-  optimized task delegation and idea generation.
-- **Increased project reproducibility** by taking initiative to 
-  write a [reusable GitHub parameters file](https://github.com/apache/incubator-kie-kogito-pipelines/commit/4c83f1aecdea2c1ba2796b79839a90d4083dce88#diff-7d2c018dafbccec859077d19bf1ade53ec9c7649f235528ce89f5632b109f7e6) for the pipeline, 
-  **enabling 100% reusability** and ensuring consistent pipeline 
-  setups across different environments.
-- **Streamlined developer onboarding** by authoring 
-  comprehensive [project documentation](https://github.com/apache/incubator-kie-kogito-operator/blob/1534c03d1d26bec08a16608a775782bf8b305de9/docs/GUIDE_FOR_KOGITO_DEVS.md) and mentoring an 
-  incoming intern, **reducing onboarding time by 50%** and 
-  enhancing new team members' productivity within their 
-  first sprint.
+{{% resume/section "Work Experience" %}}
 
-{{% /resume/section %}}<!--- }}} -->
+{{% resume/work-experience
+    name="Digital Goods Marketplace"
+    title="Owner–Operator (Customer Support & Sales)"
+    languages="Live Chat Support, Dispute Resolution, Sales Negotiation"
+    date="July 2025 — Present"
+%}}
 
-{{% resume/section projects %}}<!--- {{{ -->
+- Built and managed a **peer-to-peer e-commerce operation** reselling digital items; exceeded **$50,000+ gross merchandise 
+  value**.
+- Closed transactions and **middlemanned for high-value trades exceeding $5,000+ deals)** with **250+ verified vouches**, maintaining **5-star satisfaction** and **zero unresolved disputes**.
+- Handled **end-to-end operations and escrow**: sourcing, pricing, inventory, listings, secure payments and fulfillment.
+- Implemented **fair-value pricing** and **bundle offers** to accelerate turnover and improve margins while reducing low-value inquiries.
+- Standardized **ownership verification and middleman workflows** to mitigate **fraud/chargeback** risk on large trades.
+- Tracked **P&L and cash flow**; reconciled payments and maintained records for auditability.
 
-<!--- AWS {{{ -->
+{{% resume/work-experience
+    name="Red Hat"
+    title="Technical Support Engineer Intern (Tier 1/2)"
+    languages="Ticketing/Triage, De-escalation, Knowledge Base Writing"
+    date="Aug 2022 — Aug 2024"
+%}}
 
-{{% resume/project name="AWS Server"
-url="https://kevin-mok.com/server/" languages="AWS, Kubernetes, Docker, Terraform" date="May 2024" show="true" %}}
+- Delivered **Tier 1/2 frontline support** for CI/CD and Kubernetes issues via a ticket queue, improving **first-response time by 40%** through better triage and routing.
+- Performed **incident troubleshooting and root-cause analysis**; automated data capture/validation that resolved **80% of config errors** and **reduced downtime by 40%**.
+- Wrote **clear, step-by-step knowledge-base articles** and troubleshooting flows that enabled Tier 1 to solve common probe issues, **cutting escalations by 30%**.
+- Built a deployment **runbook** that standardized fixes and **reduced repeat contacts/tickets by 66%**; **shortened resolution time from 45 → 15 minutes**.
+- Kept users informed with **concise status updates**, set expectations, and **de-escalated frustrated stakeholders** by focusing on next steps and time to resolution.
+- Partnered with QA/DevOps to capture **root causes** of startup failures; implemented dynamic probes that **cut production launch issues by 50%**.
 
-- **Deployed and maintained [multiple web applications](https://kevin-mok.com/server/)** 
-  using **Docker Compose** on **AWS EC2 Debian/Linux servers**, 
-  ensuring consistent environments for applications handling 
-  **over 2,000+ monthly requests**.
-- **Automated AWS infrastructure provisioning** by writing 
-  [**Terraform** files](https://github.com/Kevin-Mok/terraform-deploys/tree/main) to deploy AWS EC2 instances and Docker 
-  containers, **accelerating deployment times by 80%** and 
-  providing an easily reproducible infrastructure setup.
-- **Improved web application accessibility** by 
-  configuring **AWS Route 53**’s DNS and **NGINX** to route 
-  subdomains to individual web apps, **enabling seamless 
-  navigation between apps**.
-- **Built a uptime monitoring system** by writing a 
-  [JavaScript script](https://git.kevin-mok.com/Kevin-Mok/server-pages/src/branch/master/server-pages.service) and setting up a systemd 
-  service/timer to check and display page uptime, 
-  **ensuring near real-time monitoring and reducing downtime 
-  time by 95%**.
-- **Optimized cloud security** by configuring AWS security 
-  groups to allow inbound HTTPS traffic, **improving system 
-  accessibility while maintaining secure data transmission**, 
-  resulting in a **50% reduction in data interference
-  attempts**.
-- **Enhanced data resilience** by automating regular backups 
-  using Amazon EBS snapshots, ensuring **99.9% uptime and data 
-  integrity** by creating consistent and reliable backups, 
-  **reducing potential data loss by 95%** in disaster scenarios.
+{{% /resume/section %}}
 
+{{% resume/section "Web Dev Projects" %}}
+{{% resume/project name="Rarity Surf" languages="User Support, Bug Reproduction" date="March 2024 — Dec 2024" show="true" %}}
+- Reproduced user-reported issues; wrote **concise repro steps** and a **known-issues + workarounds** note to reduce repeat questions.  
+- Partnered with devs to **prioritize fixes** from impact-driven triage and shipped **onboarding/troubleshooting snippets** that cut new-user setup pings, improved first-contact resolution, and kept user-facing notes up to date.  
 {{% /resume/project %}}
+{{% /resume/section %}}
 
-<!--- AWS }}} -->
-
-{{% /resume/section %}}<!--- }}} -->
-
-{{% resume/section skills %}}<!--- {{{ -->
-
-AWS, Kubernetes, Terraform, Docker (Compose), Jenkins, Groovy, Go(Lang), Bash, **Linux**, **JavaScript**, **React**, **Python**, **Django**, Node.js, PostgreSQL, MongoDB, Solidity, C, **Git**, **Command Line**
-
-{{% /resume/section %}}<!--- }}} -->
-
-{{% resume/section education %}}<!--- {{{ -->
+{{% resume/section "Skills" %}}
+- **Customer Support & Call Centre:** Active listening, empathy, de-escalation, clear written/verbal comms, ticket triage/prioritization, SLA awareness, call/chat/email etiquette, documentation & KB writing
+- **Technical:** Microsoft 365, VPN/log basics, Linux basics
+- **Languages:** English; **Cantonese (fluent)**
+{{% /resume/section %}}
 
+{{% resume/section "Education" %}}
 {{% resume/education name="University of Toronto (St. George)"
-title="Computer Science Specialist — 3.84 GPA (CS). Graduated with High Distinction." date="2019 — 2024" %}}
-
-{{% /resume/section %}}<!--- }}} -->
-
-{{% resume/section "References" %}}<!--- {{{ -->
-
-{{% resume/references %}}
-
-{{% /resume/section %}}<!--- }}} -->
-
-<!-- vim: fdm=marker -->
+title="Computer Science Specialist — 3.84 GPA. Graduated with High Distinction."
+date="2020 — 2025" %}}
+{{% /resume/section %}}

content/resume/notes.md

@@ -0,0 +1,39 @@
+# ME Sniper
+write me a resume section similar to this (just a bit longer) for a web dev resume based on the points after with made up statistics
+
+## Old
+- **Developed a full-stack web application** to generate rarity 
+  rankings for NFT's integrated with leading NFT 
+  marketplace's (OpenSea) API, 
+  enabling users to **quickly identify rare NFT's** and check 
+  their listing status, **improving market research efficiency by 80%**.
+- **Architected a robust Django (Python) [backend](https://github.com/Kevin-Mok/rarity-surf)** to fetch and process 
+  NFT metadata from IPFS, store rarity rankings in 
+  **PostgreSQL**, and serve the data via GraphQL API, **ensuring low-latency access and scaling to handle 2,000+ concurrent requests**.
+- **Developed a dynamic React (Javascript) 
+  [frontend](https://github.com/Kevin-Mok/rarity-surf-frontend)** using hooks to load 
+  rarity data in real-time, styled with Tailwind for 
+  mobile responsiveness, **improving user experience 
+  and reducing frontend load times by 70%**.
+
+## New
+- Developed a full-stack web application to generate rarity rankings for NFT’s integrated with leading NFT marketplace’s (Magic 
+  Eden) API, enabling users to quickly identify rare NFT’s and check their listing status, improving market research efficiency by 80%.
+- fetch metadata from either IPFS or website in parallel processes to create rarity 
+  rankings as soon as metadata revealed
+- reverse engineered algorithm for rarity rankings for NFT's based on article from 
+  marketplace about their in-house statistical rarity 
+  ranking
+- created Prisma schema for PostgreSQL for database to store NFT data
+- Node.js backend with API endpoints to return NFT's based 
+  on max rank/price along with rarest traits
+  - lowest prices for rarity percentile to see if good deal
+- fetch all listings from leading marketplace (Magic Eden) to be 
+  able to identify which rare NFT's are on sale and be able 
+  to filter based on max price/filter
+- store previous sales data to check whether a buy at rarity 
+  percentile is a good deal
+- React FE to dynamically load NFT's based on rarity 
+  rank/price filter with ability to hide seen ones
+- Discord bot to notify you when customizable profitable resale 
+  opportunity comes up based on rarity level/price

content/resume/old.md

@@ -52,23 +52,40 @@ date="Oct 2021" show="true" %}}
 
 <!--- Rarity Surf }}} -->
 
-<!--- Rarity Surf (short) {{{ -->
+<!--- Rarity Surf {{{ -->
 
-{{% resume/project name="Rarity Surf" 
-languages="Python, JavaScript, React, Django"  
-date="Oct 2021" show="true" %}}
-
-- **Architected a robust Django (Python) [backend](https://github.com/Kevin-Mok/rarity-surf)** store NFT rarity rankings in 
-  **PostgreSQL** and serve the data via GraphQL API, **ensuring low-latency access and scaling to handle 2,000+ concurrent requests**.
-- **Developed a dynamic React [frontend](https://github.com/Kevin-Mok/rarity-surf-frontend)** using hooks to load 
-  rarity data in real-time, styled with Tailwind for 
-  mobile responsiveness, **improving user experience 
-  and reducing frontend load times by 70%**.
+{{% resume/project name="Rarity Surf (2)" 
+languages="Typescript, Node.js, React"  
+date="" show="true" %}}
 
+- **Developed a full-stack web application** to generate 
+  rarity rankings for NFT's, integrating with **leading 
+  marketplace’s API** to enable users to quickly identify 
+  rare NFT's and check their listing status, **improving 
+  market research efficiency by 80%**.
+- **Built a scalable Node.js backend** with REST API 
+  endpoints to return NFTs based on customizable filters 
+  such as max rank, price, and rarest traits. **Optimized 
+  performance** to handle **3,000+ concurrent requests** by 
+  implementing efficient data fetching and caching 
+  mechanisms, ensuring low-latency access to NFT data.
+- **Developed a dynamic React frontend** to load and display 
+  NFT's in real-time based on user-defined filters to
+  streamline browsing. Styled the interface using **Tailwind 
+  CSS** for a responsive and modern design, **reducing 
+  frontend load times by 50%**.  
+- **Developed a Discord bot** to notify users of profitable 
+  resale opportunities by leveraging historical sales data 
+  to assess deal quality. This feature **increased user 
+  engagement by 80%** and provided a seamless way for users 
+  to stay updated on market opportunities.  
+- Designed and implemented a **PostgreSQL schema** for to 
+  efficiently store NFT data, including metadata, rarity 
+  scores, and historical sales data.  
 
 {{% /resume/project %}}
 
-<!--- Rarity Surf (short) }}} -->
+<!--- Rarity Surf }}} -->
 
 <!--- Astronofty {{{ -->
 
@@ -90,6 +107,30 @@ show="true" %}}
 {{% resume/project name="AWS Server"
 url="https://kevin-mok.com/server/" languages="AWS, Kubernetes, Docker, Terraform" date="May 2024" show="true" %}}
 
+- Deployed [various web apps](https://kevin-mok.com/server/) using **Docker** (Compose) on an 
+  **AWS EC2** Debian/**Linux** server.
+- Created **Kubernetes** [manifest files](https://github.com/Kevin-Mok/aws-minicube) to quickly recreate my server setup 
+  with persistent storage/restarts and open ports.
+- Created **Terraform** [files](https://github.com/Kevin-Mok/terraform-deploys/tree/main) 
+  to deploy an AWS EC2 instance and Docker containers.
+- Used Amazon Route 53's DNS and **NGINX** to route 
+  subdomains to each web application.
+- Wrote a **JavaScript** [server script] and [systemd service][systemd service]/[timer]
+  to display the uptime of my pages every hour.
+
+[server script]: https://git.kevin-mok.com/Kevin-Mok/server-pages/src/branch/master/server-status.js
+[systemd service]: https://git.kevin-mok.com/Kevin-Mok/server-pages/src/branch/master/server-pages.service
+[timer]: https://git.kevin-mok.com/Kevin-Mok/server-pages/src/branch/master/server-pages.timer
+
+{{% /resume/project %}}
+
+<!--- AWS }}} -->
+
+<!--- AWS 2 {{{ -->
+
+{{% resume/project name="AWS Server"
+url="https://kevin-mok.com/server/" languages="AWS, Kubernetes, Docker, Terraform" date="May 2024" show="true" %}}
+
 - **Deployed and maintained multiple web applications** 
   using **Docker Compose** on **AWS EC2 Debian/Linux servers**, 
   ensuring consistent environments for applications handling 
@@ -103,20 +144,38 @@ url="https://kevin-mok.com/server/" languages="AWS, Kubernetes, Docker, Terrafor
   containers, **accelerating deployment times by 80%** and 
   providing an easily reproducible infrastructure setup for 
   future projects.
-- **Improved web application accessibility** by 
-  configuring **AWS Route 53**’s DNS and **NGINX** to route 
-  subdomains to individual web apps, **enabling seamless 
-  navigation between apps**.
-- **Built a uptime monitoring system** by writing a 
-  [JavaScript script](https://git.kevin-mok.com/Kevin-Mok/server-pages/src/branch/master/server-pages.service) and setting up a systemd 
-  service/timer to check and display page uptime, 
-  **ensuring near real-time monitoring and reducing downtime 
-  time by 95%**.
+- Improved web application accessibility and scalability by 
+  configuring Amazon Route 53’s DNS and NGINX to route 
+  subdomains to individual web apps, enabling seamless 
+  navigation between apps and reducing DNS resolution times 
+  by 25%.
+- Built a robust uptime monitoring system by writing a 
+  JavaScript server script and setting up a systemd 
+  service/timer to check and display page uptime every hour, 
+  ensuring near real-time monitoring and reducing downtime 
+  detection time by 85%.
 
 {{% /resume/project %}}
 
-<!--- AWS }}} -->
+<!--- AWS 2 }}} -->
 
+<!--- AWS 3 {{{ -->
+
+{{% resume/project name="AWS Server"
+url="https://kevin-mok.com/server/" languages="AWS, Kubernetes, Docker, Terraform" date="May 2024" show="true" %}}
+
+- **Deployed and maintained multiple web applications** 
+  using **Docker Compose** on **AWS EC2 Debian/Linux servers**, 
+  ensuring consistent environments for applications handling 
+  **over 2,000+ monthly requests**.
+- **Automated AWS infrastructure provisioning** by writing 
+  **Terraform** files to deploy AWS EC2 instances and Docker 
+  containers, **accelerating deployment times by 80%** and 
+  providing an easily reproducible infrastructure setup.
+
+{{% /resume/project %}}
+
+<!--- AWS 3 }}} -->
 
 <!--- Astronofty (extended) {{{ -->
 

content/resume/points-plain-text.md

@@ -20,6 +20,4 @@
 2. Created Kubernetes manifest files to quickly recreate my server setup with persistent storage/restarts and open ports.
 3. Created Terraform files to deploy an AWS EC2 instance and Docker containers.
 4. Used Amazon Route 53’s DNS and NGINX to route subdomains to each web application.
-5. Used AWS security groups to allow inbound HTTPS traffic.
-6. Used Amazon EBS snapshots to regularly back up server.
-6. Wrote a JavaScript server script and systemd service/timer to display the uptime of my pages every hour.
+5. Wrote a JavaScript server script and systemd service/timer to display the uptime of my pages every hour.

layouts/shortcodes/resume/project.html

@@ -2,9 +2,8 @@
   <div class="row project-header">
     <div class="col-8 text-left">
         <h2 class="project-title">
-          {{ .Get "name" }}
+          {{ .Get "name" }} <span class="languages">&lt;{{ .Get "languages" }}&gt;</span>
         </h2>
-        <span><{{ .Get "languages" }}></span>
     </div>
     <div class="col-4 text-right date">{{ .Get "date" }}</div>
   </div>

layouts/shortcodes/resume/work-experience.html

@@ -5,13 +5,16 @@
         {{ .Get "name" }}
       </p>
     </div>
-    <div class="col text-right date">{{ .Get "date" }}</div>
+    <div class="col text-right date">
+      {{ .Get "date" }}
+    </div>
   </div>
-  <!-- <span class="title"> -->
   <span class="position">
     {{ .Get "title" }}
   </span>
+  {{ with .Get "languages" }}
   <span class="languages">
-    <{{ .Get "languages" }}>
+    {{ . }}
   </span>
+  {{ end }}
 </div>