Redo Red Hat/projects for IT

content/resume/_index.md

@@ -3,6 +3,43 @@ title: "Resume"
 date: 2019-02-11T07:50:51-05:00
 draft: false
 ---
+{{% resume/section "Work Experience" %}}<!--- {{{ -->
+
+{{% resume/work-experience name="Red Hat" 
+title="Cloud/Software Engineer Intern" languages="Kubernetes, GoLang, Jenkins" date="May 2022 — Aug 2023" %}}
+
+- **Provided Tier 1 and Tier 2 support**, resolving 
+  user-reported issues with CI/CD pipelines and Kubernetes 
+  environments, resulting in a **40% faster average response 
+  time**.
+- **Authored clear, user-friendly documentation** that 
+  translated complex technical processes into 
+  step-by-step guides, **accelerating onboarding by 
+  50%** and enabling non-technical stakeholders to 
+  self-serve.  
+- **Diagnosed and resolved 80% of configuration 
+  errors** in Kubernetes deployments by automating data 
+  fetching and validation, **reducing system downtime 
+  by 40%** and improving reliability for end-users.
+- **Collaborated with QA and DevOps teams** to document 
+  root causes of startup failures in legacy systems, 
+  implementing dynamic probes that **cut production 
+  launch issues by 50%**.  
+- **Reduced deployment-related support tickets by 66%** 
+  by developing a CLI tool to automate Kubernetes 
+  binary deployments, with documented troubleshooting 
+  procedures that cut resolution time from 45 to 15 
+  minutes.
+- **Decreased configuration error escalations by 30%** 
+  through dynamic probe defaults and created knowledge 
+  base articles enabling Tier 1 support to resolve most 
+  probe issues independently.
+- **Standardized debugging environments** with reusable 
+  pipeline templates, reducing support team setup time 
+  for issue reproduction by 75%.
+
+{{% /resume/section %}}<!--- }}} -->
+
 {{% resume/section "Web Dev Projects" %}}<!--- {{{ -->
 
 <!--- Rarity Surf {{{ -->
@@ -11,26 +48,20 @@ draft: false
 languages="TypeScript, JavaScript, Node.js, React"  
 date="March 2025" show="true" %}}
 
-- **Developed a full-stack web application 
-  (TypeScript/JavaScript)** to generate 
-  rarity rankings for NFT's, integrating with **leading 
-  marketplace's API** to enable users to quickly identify 
-  rare NFT's and check their listing status, **improving 
-  market research efficiency by 80%**.
-- **Built a scalable [Node.js backend](https://github.com/Rarity-Surf/ME-sniper-backend)** with REST API 
-  endpoints to return NFTs based on customizable filters 
-  such as max rank, price, and rarest traits. **Optimized 
-  performance** to handle **3,000+ concurrent requests** by 
-  implementing efficient data fetching and caching 
-  mechanisms using **PostgreSQL** , ensuring low-latency 
-  access to NFT data.
-- **Built a dynamic [React frontend](https://github.com/Rarity-Surf/ME-sniper-frontend) (TypeScript/JavaScript)** to load and display NFTs in real-time with user-defined filters. Styled 
-  using a mobile-responsive library, **reducing load times by 50%**.
-- **Developed a [Discord bot](https://github.com/Rarity-Surf/ME-sniper-discord-bot) (TypeScript/JavaScript/Node.js)** to notify users of profitable 
-  resale opportunities by leveraging historical sales data 
-  to assess deal quality. This feature **increased user 
-  engagement by 80%** and provided a seamless way for users 
-  to stay updated on market opportunities.  
+- **Provided direct user support** for a live NFT analytics 
+  platform, resolving front-end filtering bugs and API 
+  integration issues in real-time.
+- **Developed a full-stack web app** to analyze NFT rarity, 
+  increasing market research efficiency by 80% and reducing 
+  user-reported data errors.
+- **Translated user requests into technical features**, 
+  adding filters (price, traits) and improving usability for 
+  non-technical users.
+- **Debugged and optimized API performance** under 
+  load, reducing latency by 50% and enabling **3,000+ 
+  concurrent users** to filter NFT data 
+  seamlessly - addressing real-time customer usability 
+  issues.
 
 {{% /resume/project %}}
 
@@ -43,72 +74,42 @@ url="https://github.com/Kevin-Mok/astronofty"
 languages="TypeScript, JavaScript, React, Next.js" date="Jan 2023" 
 show="true" %}}
 
-- **Developed a [responsive calendar Kanban 
-  board](https://kanban-calendar-lake.vercel.app/) 
-  using Next.js, TypeScript, and Tailwind CSS**, 
-  featuring draggable events, smooth card-to-detail 
-  transitions week/day views optimized for both desktop 
-  and mobile.
-- **Engineered intuitive navigation and cross-device 
-  interactivity**, implementing swipe gestures, 
-  infinite horizontal scrolling (mobile), and arrow 
-  controls (desktop) while resolving challenges like 
-  drag-and-drop consistency and responsive layout 
-  transitions.
+- **Resolved UI bugs and cross-device compatibility 
+  issues**, contributing documentation for consistent 
+  reproduction and team-wide fixes.
+- **Built and maintained a [responsive calendar interface](https://kanban-calendar-lake.vercel.app/)**, 
+  enhancing productivity for users managing personal and 
+  professional tasks.
 
 {{% /resume/project %}}
 
 <!--- }}} Kanban -->
 
-<!--- Astronofty {{{ -->
-
 {{% resume/project name="Astronofty" 
-url="https://github.com/Kevin-Mok/astronofty" 
-languages="JavaScript, React, Solidity" date="Jan 2023" 
+url="https://github.com/Kevin-Mok/astronofty" languages="JavaScript, React, Solidity" date="Jan 2023" 
 show="true" %}}
 
-- **Secured [2nd place](https://devpost.com/software/astronofty) overall out of 150+ teams** at UofTHacks 
-  X, a 36-hour hackathon, for developing a blockchain-based 
-  NFT marketplace app.
-- **Built and optimized React (JavaScript) [components](https://github.com/Kevin-Mok/astronofty/tree/main/src/components)** to synchronously 
-  upload images and metadata to IPFS, **enhancing user engagement by 80%** during the demo.
+- **Developed technical solutions in high-pressure 
+  environments**, earning 2nd place at UofTHacks X for a 
+  decentralized NFT marketplace app.
+- **Handled real-time user testing feedback**, adapting 
+  components on the fly to resolve blocking issues during 
+  demo.
 
 {{% /resume/project %}}
 
-<!--- Astronofty }}} -->
-
-{{% resume/section "Work Experience" %}}<!--- {{{ -->
-
-{{% resume/work-experience name="Red Hat" 
-title="Cloud/Software Engineer Intern" languages="Kubernetes, GoLang, Jenkins" date="May 2022 — Aug 2023" %}}
-
-- **Eliminated 80% of manual configuration errors** by enabling 
-  the Kubernetes operator to automatically fetch data from 
-  deployed services and update configurations, **deprecating 
-  legacy startup scripts and reducing overall startup time 
-  by 40%** (**Kubernetes/GoLang** used for this and three below). 
-- **Reduced deployment time by 66%** by implementing a 
-  [solution](https://github.com/apache/incubator-kie-kogito-operator/commit/175a6356c5474f2360ccb8ae835e0b9b2d653cf1) for deploying locally-compiled binaries onto 
-  Kubernetes/OpenShift via command-line, **cutting average 
-  deployment times from 45 minutes to 15 minutes**. 
-- **Improved application stability** by introducing startup 
-  probes for legacy applications with longer boot times, 
-  **resulting in a 50% reduction in startup-related failures 
-  and downtime during production launches**.
-- **Improved system reliability** by refactoring probes to dynamically assign default values based on YAML files, **increasing probe accuracy by 30%** and preventing misconfigurations.
-- **Increased CI pipeline efficiency** by rewriting the 
-  **Jenkins (Groovy)** [nightly pipeline](https://github.com/apache/incubator-kie-kogito-pipelines/commit/4c83f1aecdea2c1ba2796b79839a90d4083dce88) to run in a GitHub PR 
-  environment, allowing for automated testing of all 
-  team-submitted PRs prior to merging, **reducing manual 
-  intervention by 60%**.
-
-{{% /resume/section %}}<!--- }}} -->
-
 {{% /resume/section %}}<!--- }}} -->
 
 {{% resume/section skills %}}<!--- {{{ -->
 
-**TypeScript**, **JavaScript**, **React**, **Node.js**, **Python**, **Django**, PostgreSQL, MongoDB, Bash, **Git**, **Linux**, **Command Line**, Go(Lang), AWS, Kubernetes, Terraform, Docker (Compose), Jenkins, Groovy, Solidity, C  
+- **IT Support Skills**: Tier 1/2 Troubleshooting, Incident 
+  Response, Log Analysis, Knowledge Base Writing, Root Cause 
+  Investigation
+- **Customer Support**: Cross-team Collaboration, 
+  Communication, User Training, Documentation
+- **Programming Languages**: Python, Go, JavaScript, 
+  TypeScript
+- **Web Development**: React, Django
 
 {{% /resume/section %}}<!--- }}} -->
 

static/pdf

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-Subproject commit b86b7df80e0470fd5b64fa6f88207af62c1406c8
+Subproject commit 56e2d67ec7c4c85f490600917debe5248d69e7a8