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@ -30,9 +30,6 @@ title="Cloud/Software Engineer Intern" languages="Kubernetes, GoLang, Jenkins" d |
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step-by-step guides, **accelerating onboarding by |
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step-by-step guides, **accelerating onboarding by |
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50%** and enabling non-technical stakeholders to |
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50%** and enabling non-technical stakeholders to |
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self-serve. |
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self-serve. |
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- **Standardized debugging environments** with reusable |
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pipeline templates, reducing support team setup time |
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for issue reproduction by 75%. |
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- **Collaborated with QA and DevOps teams** to document |
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- **Collaborated with QA and DevOps teams** to document |
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root causes of startup failures in legacy systems, |
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root causes of startup failures in legacy systems, |
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implementing dynamic probes that **cut production |
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implementing dynamic probes that **cut production |
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@ -67,7 +64,7 @@ date="March 2025" show="true" %}} |
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{{% resume/project name="Kanban Calendar" |
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{{% resume/project name="Kanban Calendar" |
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url="https://github.com/Kevin-Mok/astronofty" |
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url="https://github.com/Kevin-Mok/astronofty" |
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languages="TypeScript, JavaScript, React, Next.js" date="Jan 2023" |
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languages="TypeScript, JavaScript, React, Next.js" date="Feb 2025" |
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show="true" %}} |
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show="true" %}} |
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- **Resolved UI bugs and cross-device compatibility |
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- **Resolved UI bugs and cross-device compatibility |
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@ -99,8 +96,8 @@ show="true" %}} |
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{{% resume/section skills %}}<!--- {{{ --> |
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{{% resume/section skills %}}<!--- {{{ --> |
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- **IT Support Skills**: Tier 1/2 Troubleshooting, Incident |
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- **IT Support Skills**: Tier 1/2 Troubleshooting, Incident |
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Response, Jira, Log Analysis, Knowledge Base Writing, Root Cause |
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Investigation |
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Response, Jira, Microsoft 365, VPN, Log Analysis, Knowledge Base Writing, Root Cause |
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Investigation |
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- **Customer Support**: Cross-team Collaboration, |
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- **Customer Support**: Cross-team Collaboration, |
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Communication, User Training, Documentation |
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Communication, User Training, Documentation |
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- **Programming Languages**: Python, Go, JavaScript, |
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- **Programming Languages**: Python, Go, JavaScript, |
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@ -114,6 +111,8 @@ show="true" %}} |
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{{% resume/education name="University of Toronto (St. George)" |
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{{% resume/education name="University of Toronto (St. George)" |
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title="Computer Science Specialist — 3.84 GPA (CS). Graduated with High Distinction." date="2019 — 2024" %}} |
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title="Computer Science Specialist — 3.84 GPA (CS). Graduated with High Distinction." date="2019 — 2024" %}} |
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- **Relevant Coursework**: Computer Networking, Databases, Operating Systems |
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{{% /resume/section %}}<!--- }}} --> |
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{{% /resume/section %}}<!--- }}} --> |
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<!-- vim: fdm=marker --> |
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<!-- vim: fdm=marker --> |
