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resume-call-centre
Kevin Mok 2 weeks ago
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Signed by: Kevin-Mok GPG Key ID: FB0DA56BEB5D98F3
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      content/resume/_index.md

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content/resume/_index.md

@ -39,7 +39,7 @@ title="Owner–Operator (Customer Support & Sales)"
languages="Live Chat Support, Dispute Resolution, Sales Negotiation" languages="Live Chat Support, Dispute Resolution, Sales Negotiation"
date="Jul 2025 — Present" %}} date="Jul 2025 — Present" %}}
- Built and managed a **peer-to-peer e-commerce** operation reselling digital - Built and managed a **peer-to-peer e-commerce** operation reselling digital
items; exceeded **>$10,000 gross merchandise value (GMV)**.
items; exceeded **>$15,000 gross merchandise value (GMV)**.
- Closed transactions with **100+ verified vouches**, maintaining **5-star - Closed transactions with **100+ verified vouches**, maintaining **5-star
satisfaction** and **0 unresolved disputes**. satisfaction** and **0 unresolved disputes**.
- Handled **end-to-end operations**: sourcing, pricing, inventory, listings, - Handled **end-to-end operations**: sourcing, pricing, inventory, listings,

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