Hugo bugs/update MM

content/resume/_index.md

@@ -10,22 +10,28 @@ Customer-focused call centre professional with Tier 1/2 support experience, de-e
 
 {{% resume/section "Work Experience" %}}
 
-{{% resume/work-experience name="Digital Goods Marketplace"
+{{% resume/work-experience
+    name="Digital Goods Marketplace"
     title="Owner–Operator (Customer Support & Sales)"
     languages="Live Chat Support, Dispute Resolution, Sales Negotiation"
-date="July 2025 — Present" %}}
-- Built and managed a **peer-to-peer e-commerce operation** reselling digital items; exceeded **$25,000+ gross merchandise 
+    date="July 2025 — Present"
+%}}
+
+- Built and managed a **peer-to-peer e-commerce operation** reselling digital items; exceeded **$50,000+ gross merchandise 
   value**.
-- Closed transactions with **200+ verified vouches**, maintaining **5-star satisfaction** and **zero unresolved disputes**.
-- Handled **end-to-end operations**: sourcing, pricing, inventory, listings, secure payments and fulfillment.
+- Closed transactions and **middlemanned for high-value trades exceeding $5,000+ deals)** with **250+ verified vouches**, maintaining **5-star satisfaction** and **zero unresolved disputes**.
+- Handled **end-to-end operations and escrow**: sourcing, pricing, inventory, listings, secure payments and fulfillment.
 - Implemented **fair-value pricing** and **bundle offers** to accelerate turnover and improve margins while reducing low-value inquiries.
-- Standardized **verification, escrow/moderation, and proof-of-ownership** steps to mitigate **fraud/chargeback** risk.
+- Standardized **ownership verification and middleman workflows** to mitigate **fraud/chargeback** risk on large trades.
 - Tracked **P&L and cash flow**; reconciled payments and maintained records for auditability.
 
-{{% resume/work-experience name="Red Hat"
+{{% resume/work-experience
+    name="Red Hat"
     title="Technical Support Engineer Intern (Tier 1/2)"
     languages="Ticketing/Triage, De-escalation, Knowledge Base Writing"
-date="Aug 2022 — Aug 2024" %}}
+    date="Aug 2022 — Aug 2024"
+%}}
+
 - Delivered **Tier 1/2 frontline support** for CI/CD and Kubernetes issues via a ticket queue, improving **first-response time by 40%** through better triage and routing.
 - Performed **incident troubleshooting and root-cause analysis**; automated data capture/validation that resolved **80% of config errors** and **reduced downtime by 40%**.
 - Wrote **clear, step-by-step knowledge-base articles** and troubleshooting flows that enabled Tier 1 to solve common probe issues, **cutting escalations by 30%**.
@@ -35,16 +41,12 @@ date="Aug 2022 — Aug 2024" %}}
 
 {{% /resume/section %}}
 
-{{% resume/section "Web Dev Projects" %}}<!--- {{{ -->
-{{% resume/project name="Rarity Surf" 
-languages="User Support, Bug Reproduction"
-date="March 2024 — Dec 2024" show="true" %}}
+{{% resume/section "Web Dev Projects" %}}
+{{% resume/project name="Rarity Surf" languages="User Support, Bug Reproduction" date="March 2024 — Dec 2024" show="true" %}}
 - Reproduced user-reported issues; wrote **concise repro steps** and a **known-issues + workarounds** note to reduce repeat questions.  
-- Partnered with devs to **prioritize fixes** from impact-driven triage; confirmed resolutions and updated user-facing notes.  
-- Created short **onboarding/troubleshooting** snippets that cut new-user setup pings and improved first-contact resolution.  
-{{% /resume/section %}}
-
+- Partnered with devs to **prioritize fixes** from impact-driven triage and shipped **onboarding/troubleshooting snippets** that cut new-user setup pings, improved first-contact resolution, and kept user-facing notes up to date.  
 {{% /resume/project %}}
+{{% /resume/section %}}
 
 {{% resume/section "Skills" %}}
 - **Customer Support & Call Centre:** Active listening, empathy, de-escalation, clear written/verbal comms, ticket triage/prioritization, SLA awareness, call/chat/email etiquette, documentation & KB writing

layouts/shortcodes/resume/work-experience.html

@@ -5,13 +5,16 @@
         {{ .Get "name" }}
       </p>
     </div>
-    <div class="col text-right date">{{ .Get "date" }}</div>
+    <div class="col text-right date">
+      {{ .Get "date" }}
+    </div>
   </div>
-  <!-- <span class="title"> -->
   <span class="position">
     {{ .Get "title" }}
   </span>
+  {{ with .Get "languages" }}
   <span class="languages">
-    <{{ .Get "languages" }}>
+    {{ . }}
   </span>
+  {{ end }}
 </div>