diff --git a/content/resume/_index.md b/content/resume/_index.md
index 7a02df0..4fb3b14 100644
--- a/content/resume/_index.md
+++ b/content/resume/_index.md
@@ -6,12 +6,12 @@ draft: false
 
 {{% resume/section "Summary" %}}<!--- {{{ -->
 
-Customer-focused Technical Support professional with 
-Tier 1/2 experience, strong de-escalation and clear 
-communication skills, and a track record of faster 
-first response, fewer escalations, and tighter SLAs. 
-Comfortable handling high-throughput ticket queues, 
-documenting fixes into KBs, and translating technical 
+Customer-focused call centre professional with
+Tier 1/2 support experience, de-escalation, and clear
+communication, delivering faster first response,
+fewer escalations, and shorter resolution times.
+Comfortable handling high-volume phone/chat/email queues,
+documenting solutions in a knowledge base, and translating
 issues into plain language for non-technical users.
 
 {{% /resume/section %}}<!--- }}} -->
@@ -21,7 +21,7 @@ issues into plain language for non-technical users.
 {{% resume/work-experience name="Red Hat" 
 title="Technical Support Engineer Intern (Tier 1/2)"
 languages="Ticketing/Triage, Knowledge Base Writing, De-escalation"
-date="May 2023 — Aug 2024" %}}
+date="Aug 2023 — Aug 2024" %}}
 
 
 - Delivered **Tier 1/2 frontline support** for CI/CD 
diff --git a/static/pdf b/static/pdf
index 6d0677d..fba98c3 160000
--- a/static/pdf
+++ b/static/pdf
@@ -1 +1 @@
-Subproject commit 6d0677da344ec53d65d789c41655ded1d540b31f
+Subproject commit fba98c3a24c273f44b6924626047913bc6b7c149